Overall purpose of the role:
As a Flagship Retail General Manager, you will lead your team to success through inspirational leadership and bringing the ethos of Samsung connected innovation to life to your team and our customers.
You will need to ensure you and your leadership team are organised and operationally excellent through strategic planning, HR control and delivery against Flagship Retail KPIs. You will need to enjoy solving problems, be able to work well under pressure and adapt to changes as the business evolves.
You will look to bring out the best in your team and demonstrate humility, maturity, support and a consistency to everything you do. You will do this through demonstrating best practice and embodying Stellar Global and Samsung Flagship Retail core values, leading by example embracing a diverse and inclusive culture.
Operational Excellence
Clear & Consistent Communication
Strategic Planning
People Management & Development
Embrace Values
Confidentiality and trust in handling sensitive situations and HR challenges
Open to learn and improve own performance and inspire others to want the same
Drive team culture through a people led strategy to get the most from your team to positively impact business result
Make commitments and decisions on available information even under stressful and changing conditions utilising stakeholdermanagement
Demonstrate honesty and willing to listen to peers views to ensure Samsung Flagship Retail creates a safe and inclusive environment for all
A natural people-person, with exceptional communication and presentation skills, for one-on-one or group interactions
Provide your team with a common purpose, inspire them with the power of the brand and coach them through shared vision and mission
Ability to utilise your team with their diverse talents and experiences to set them up for success, going from strength to strength
Celebrate the success through coaching in the moment, building a recognition a validation plan to support the growth of your team embodying a culture through your team that drives unified values
We design omnichannel retail experiences for brands across Europe to positively impact ROI. With people, intelligence and performance at our core, we help you deliver memorable experiences – whether virtual, physical or hybrid – to cement brand love and create the next customer for life. We enable clients to succeed across all platforms and markets, providing rapid, actionable insights throughout the journey to facilitate efficiency and increase profitability.
Physical: Put your brand in the hands of product experts that know how to tell your story, nurture loyalty, and deliver sales success.
Virtual: Combine video, live chat and social selling to connect with your customers, no matter where they are.
Hybrid: Utilise all our expertise to create a truly omnichannel solution – reaching your customers across the retail landscape.
We exist to build relationships that unlock potential. We are straight talking, smart people who enjoy collaborating and asking the big questions that push us forward.
This company culture allows us to offer high quality, data driven retail experiences that build connection and drive growth. It’s through these that we are able to engage a more valuable community for the future of your brand.
To talk about how we can help improve your retail business performance, get in touch with freya.wakefield@stellar.global
