Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation’s most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work For® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com
Organizational Overview:
The Retail Card team provides customer service to U.S credit card holders on multiple queries e.g. Pay by Phone, Charges & Fees, Disputes, Name & Address changes, Promotions etc. for multiple clients
Purpose:
To answer calls and to respond to general customer's inquiries, concerns and complaints. Arrange for services requested by the customer. Project a professional Company image through a phone interaction
Key Responsibilities:
Service calls from Customers based out of US
Solve queries and concerns on the call
Arrange for Services required by the Customers
Provide Customer with Product and Services information
Follow up on Customers inquires and resolve
Recognize, document and alert the Supervisor of trends in Customers calls
Recommend Process Improvements
Required Skills/Knowledge:
Freshers / Experienced External Candidates can be considered
Minimum 10+2 (intermediate)
Should have Customer Centric Attitude.
Excellent English Language Communication Skills.
Working Knowledge of Computers.
Professional Phone etiquettes and ability to work with teams.
Should be willing to work in rotational night shifts.
Should be Open to Change
Work Timings
Rotational night shifts
Grade/Level: 04
Job Family Group:
Customer Service Operations
At Synchrony, our driving force is to be essential to people's everyday lives by making it easier for the many millions of people who rely on us to access their essential needs and everyday wants with consumer financing that works for them – from their first credit card to a lifetime of flexibility. We do this by helping people make informed, smart credit choices so they can live healthier financial lives and by connecting them to Synchrony's ecosystem of hundreds of thousands of small- and mid-sized businesses and health and wellness providers that are the backbone of the U.S. economy.
