Bupa

Fixed Term Business Administrator - Resident and Staff Journey | Ashfield

Bupa  •  Onsite  •  2 hours ago
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Job Description


General information


Name

Fixed Term Business Administrator - Resident and Staff Journey | Ashfield

Ref #

64505

Date

Friday, August 28, 2026

Full / Part Time

Full Time


Description & Requirements

Join Bupa Aged Care and be at the heart of it in Bupa Ashfield

As Australia's largest regional aged care and dementia provider, we continue to be part of communities driven by vision, passion and hard work

We make life better for thousands. That includes yours. You make a difference to our residents and their families, and we want to make sure you’re absolutely supported to do just that.

About the Home

Bupa Ashfield is a modern care home set in the beautiful Inner West of Sydney, 30 mins from the CBD with public transport nearby. It consists of 70 beds, with various care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.

Benefits of Bupa

  • Discounts on Health Insurance, Home, Contents and Landlord Insurance, Car Insurance, Travel Insurance, Pet Insurance
  • VIVA - our employee wellbeing program - live healthier and happier – see more about Why we work at Bupa; We’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you.
  • Career development; You’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.
  • Access to world-class training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence
  • Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support
  • Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it

About the Role

As the Business Administrator – known as a Customer Service Consultant (CSC) in Bupa, you will work alongside our passionate and dedicated General Manager, Along with being one of our welcoming faces, you will be responsible for a range of administrative tasks to help support the operation of the care home.

This is a Fixed Term Maternity leave cover for 12 months.

Duties

With the support of the GM you will focus on the following duties.

  • Resident Placement - Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by been the key lead in handling enquiries and coordinating admissions.
  • Employee Service - Support and oversee the Care home employee experience, through: Administering rosters, recruitment activities, complete the onboarding and induction of new starters, managing annual and sick leave in the rosters.
  • Reception / Admin - Effectively lead the customer and administrative experience function of the Care Home, ensuring customer service is delivered to the highest of standards.

Skills and Experience

  • Patience! Working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition.
  • Everyone says they need great communication skills, but diplomacy and a proactive approach is particularly important in this role. You might be speaking to a worried family, or a confused resident, and although you can’t always provide answers, you can reassure and follow up.
  • Intermediate to advanced skills across the MS Office Suite
  • Previous experience gained in a similar admin/customer service role
  • Highly developed organisation and time management skills – prioritisation and self-direction is key in this role


How to Apply

Click Apply to be taken to our online application process. As part of your application you will be asked to complete pre-employment checks.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.

*Eligibility criteria and conditions apply

To learn more about working at Bupa please visit our websitehttps://careers.bupa.com.au


Location

Ashfield Care Home

Recruiter

Kritika Raj
Bupa

About Bupa

Established in 1947, Bupa's purpose is helping people live longer, healthier, happier lives and making a better world.

We are an international healthcare company serving over 60 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Bupa has businesses around the world, principally in Australia, the UK, Spain, Poland, Chile, Hong Kong SAR, India, Türkiye, Brazil, Mexico and New Zealand. We also have associate businesses11 in Saudi Arabia.

For more information, visit www.bupa.com

Industry
Healthcare & Social Services
Company Size
10,000+ employees
Headquarters
UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East, Ireland, , GB
Year Founded
Unknown
Website
bupa.com.au
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