Job Description

Join Our Team as a Fixed Operations Supervisor!

Location Edmonton, Alberta

#INDHP#
Are you passionate about the automotive or RV industry? Do you have a proven track record in operations, management, and delivering exceptional service? We're looking for a dynamic and results-driven Fixed Operations Supervisor to oversee our service, parts, and shop operations and help drive our success.

What You’ll Be Doing
As the Fixed Operations Supervisor, you’ll be at the forefront of our service department, managing and enhancing our operations to ensure an exceptional customer experience. Your responsibilities will include:

• Leading and coordinating daily operations across Service, Parts, and Shop departments

• Driving team performance, productivity, and overall service quality

• Supporting the strategies to improve revenue and customer satisfaction

• Ensuring high levels of communication and collaboration across departments

• Managing inventory, budgets, and financial performance for the fixed operations

• Training and mentoring team members to ensure excellence in customer service

• Maintaining and enforcing safety and quality standards

What We’re Looking For
The ideal candidate will be a strong leader with a deep understanding of the automotive/RV industry, excellent problem-solving skills, and a passion for delivering outstanding customer service.

• Proven experience in fixed operations leadership role, ideally in the RV or automotive industry

• Strong leadership and team-building skills

• Excellent communication and interpersonal skills

• Ability to manage budgets, operations, and financials effectively

• A solutions-oriented mindset and a passion for customer satisfaction

• Knowledge of parts, service, and body shop operations

Duties & Responsibilities:

Service:

• Oversee and manage the Service department’s operations and scheduling.
• Manage quality assurance - setting quality standards, maintaining quality of all shop activities.
• Ensure completion of shop maintenance and repair work.
• Address customer complaints and inquiries in a courteous, professional manner.
• Ensure compliance with company standards for cost control, waste reduction, quality, safety, and complete and on-time delivery.
• Oversee and direct Service department resource and workforce issues for the organization.
• Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary.
• Manage the morale in the shop by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers.
• Enhance and develop policies, procedures and service systems to meet the goals of the department.
• Monitor financial performance to ensure the department is meeting or exceeding budgetary commitments.
• Analyze and report on the department's daily, monthly and annual key performance indicators and industry trends.
• Measure and monitor key indicators of the service delivered.
• Examine reports to determine the operational activities of the shop and ensure optimum performance. ​

Parts:

• Responsible for the profitability of the parts department while controlling costs, building a loyal clientele, maintaining good employee relationships, and setting and maintaining sales and profit objectives
• Plan, assign, and direct all Parts employees
• Evaluate performance of Parts employees and provide guidance for improvement where necessary
• Resolve customer concerns.
• Develop, implement and maintain processes to raise our customer service levels
• Liaison between the dealership and suppliers
• Manage parts inventory
• Complete a summary of daily sales
• Oversee to maintain required shop parts

General:

• Exemplify the company Mission, Vision & Values
• Manage revenue, expenses, and profitability to agreed-upon targets.
• Ensure all aspects of the location operations and facilities are in accordance with Fraserway RV Branding, policies, and procedures.
• Provide leadership for problem resolution to facilitate faster improvements and improved working relationships.
• Manage and improve synergies between Parts and Service.
• Mentor staff to improve their skills and guide their career development opportunities within the company.
• Conduct regular team meetings.
• Develops and maintain facilities to display our commitment to excellence.
• Responsible for recruitment, hiring, terminations and performance management for the teams.
• Conduct regular performance appraisals for all Parts and Service staff.
• Develop and monitor training for staff (in conjunction with the GM and HR/Training)
• Achievement of KPIs set for dealership and for personal performance.
• Any other items, as directed by the GM.

Financial:

• Manage departments growth and profitability

Professional Requirements and Experience:

• At least 3 years’ experience running a service operations shop and leading a team and/or similar experience
• Automotive or RV industry experience an asset

We thank all candidates for applying; however, only those selected for an interview will be contacted.