Serve as a consultative expert in dealer fixed operations, helping drive growth, retention, and performance of Ally’s F&I products and claims offerings across the assigned territory. This role partners closely with dealers and internal matrix teams to deliver strategic guidance, identify opportunities for improved profitability, and reduce claims leakage. The position is responsible for building strong account relationships, providing exceptional service and support, and influencing dealer behaviors that positively impact loss performance. In addition, this role participates in partner meetings as a technical subject matter expert, contributing insights on financial structure, operational effectiveness, and business results.

Candidate must reside in or be willing to relocate to St. Louis, MO, requiring travel throughout the surrounding St. Louis and Kansas City area.

• Establish the “Hawthorne Effect” through regular and consistent onsite presence at assigned dealers
• Develop and maintain relationships with dealer personnel including principles and key decision-makers
• Analyze assigned accounts to identify opportunities for loss control
• Create and implement customized action plans for each assigned dealer to address identified opportunities
• Establish a dealer-facing contact cadence appropriate for assigned dealer based on loss performance
• Handle individual claims as needed or reconcile claim issues including adjudication of complex claims
• Perform mechanical inspections at assigned accounts based on business need
• Perform consultative reviews to assess sales versus submission, repair orders and used car trends, communicate results, impact and recommendations to internal and external stakeholders
• Deliver dealer-facing training to support products, processes and action plans
• Ensure accurate and timely documentation of all activities in Salesforce
• Communicate and collaborate regularly with matrix partners to support dealer retention and acquisitions
• Serve as a subject matter expert and assist with training and onboarding new team members
• Participate in additional training, educational activities, and regulatory compliance awareness
• Engage in and lead special projects

Minimum Qualifications

• 1+ years of experience
• High school Diploma or GED equivalent

Preferred Qualifications

• Bachelor’s degree preferred
• 3+ years of Automotive industry experience; prior dealer experience preferred
• Automotive technical expertise
• Ability to develop relationships with dealer principals and decision makers
• Problem solving capabilities
• Must be able to work independently with minimal supervision
• Must possess excellent communication, collaboration, interpersonal and organizational skills
• Analytical skills to assess data and identify trends
• Proficient knowledge of Microsoft Office programs including Power BI
• Strong customer service skills and professional presence
• *In Canada may require fluency in French

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.