Job Description

Job Purpose

This role sits within the Technical Costs Department and will focus on managing cost-related matters across a range of cases. The successful candidate will be responsible for reviewing fixed costs files, considering and making offers, negotiating settlement, preparing costs schedules, and negotiating costs. This position offers the opportunity to contribute to the efficient resolution of cost disputes while working collaboratively within a specialist team.

Key Responsibilities

• Managing your own caseload of RTA Claimant fixed-cost matters with confidence and ownership.
• Reviewing and negotiating costs claims promptly and proactively.
• Developing and applying effective strategies for disputed claims.
• Working closely with fee earners and management to support case progression.
• Providing clear instructions to our in‑house legal costs litigation team.
• Supporting colleagues and contributing to a positive team environment.
• Preparing Precedent U cost schedules for Trial and Disposal hearings.
• Building strong working relationships with Third Party Solicitors and insurers.
• Reviewing client balances and working with our finance team to ensure SRA Accounts Rules compliance.
• Meeting performance targets while maintaining quality and consistency.

Don’t worry if you don’t meet every requirement — training can be provided for the right candidate.

Experience and Knowledge

• Strong working knowledge of legal costs and the Civil Procedure Rules (CPR), including Pre-Action Protocols
• Confidence in assessing fixed-cost arguments and responding with well-reasoned counterpoints
• Excellent communication skills and a collaborative approach
• Comfortable working with numbers, particularly in assessing and calculating costs
• Strong time-management skills, with the ability to stay organised in a fast-paced environment
• Good IT skills, including Microsoft Excel; experience with case management systems is advantageous but not essential
• A proactive, solutions-focused mindset with the ability to meet objectives efficiently

Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.

About us

Here at Carpenters Group, we’ve been providing legal and insurance services across the UK for over 30 years.

We’ve grown from a small law firm into a 1500 people strong team made up of insurance professionals, legal experts and best in class corporate services, working across seven office locations.

We work in partnership with household name insurers to deliver a variety of fully outsourced claim solutions. We also represent individuals who need expert legal support.

As a great place to work our core values underpin how we behave. Our working environment is positive and informal, and we encourage people to work together to perform at their best.

We understand that our success as a business depends on the success of our people, which is why we invest in your training, development and social projects, helping everyone to connect and grow.

No matter what stage of your career, at Carpenters Group there is a place for you to achieve your potential.

Benefits

• 25 days’ holiday plus bank holidays
• Hybrid working model
• 2 x Volunteering days to support charitable initiatives
• Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
• Medicash cash plan – claim back dental / physio / optical appointments
• My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
• Discounts and cash back on travel and shopping through Medicash extras
• Life Assurance Scheme (4 x salary)
• Pension scheme
• Active network of Wellbeing Champions – providing mental health support
• Training and development opportunities
• Funded social events to connect with your colleagues
• Dress for your day policy