Job Description

Our Brand

Bloomingdale’s has pushed boundaries, defined trends and made style a source of joy and personal expression for 150 years. Ask anyone who works here the secret to our longevity, and you’ll hear the same thing: it’s unequivocally our people. We listen to them. We respect them. We appreciate them. We welcome and embrace their diversity of background, thought and opinion while having a lot of fun along the way. After a century and a half, we’re proud to still be a work in progress, iterating and adapting to a fast-changing landscape, while maintaining core values that put our people first.

What We Can Offer You

• Performance and Referral bonus opportunities
• Sales commissions
• Merchandise discounts
• An inclusive, challenging, and refreshingly fun work environment
• Empowerment to perform impactful work with tangible results
• Employee Assistance Program (mental health and financial literacy resources)
• Colleague Resource Groups (CRGs), give-back/volunteer opportunities

The role of the Fitting Room Service Ambassador (FRSA) is to make the customer the number one priority by greeting and assisting the customers both in the fitting room and on the floor. The colleagues should respond to the customer for requests of additional merchandise and other assistance in the fitting room as well as ensuring every fitting room is customer-ready by promptly clearing merchandise and preparing it for its return to the appropriate areas on the selling floor. They should leverage their product knowledge to drive sales in the fitting rooms by educating, making product recommendations and assisting the customers. In addition, they should help maintain and recover, in adjacent areas, on the selling floor following company merchandise directives (in conjunction with the sales colleagues) to ensure the area is neat, clean and ready to shop.

Essential Functions

• Greet and assist the customer both in the fitting room and on the floor
• Ensure fitting rooms are customer-ready by promptly clearing merchandise and preparing it for its return to the appropriate area on the selling floor
• Respond to customer requests for additional merchandise and other assistance in the fitting room
• Leverage product knowledge to drive sales through suggestive selling and customer assistance
• Ensure merchandise is saleable, tagged and floor ready when preparing merchandise for its return to the selling floor
• Maintain communication with store leadership team to support protecting the customer experience, drive sales and reduce shortage
• Communicate signs of potential loss including damage to merchandise, missing sensors, tags, etc
• Maintain and recover in adjacent areas on the selling floor ensuring the area is neat, clean and ready to shop
• Be proficient in Bloomingdale’s Point of Sale systems and company devices to process sales in a warm celebratory fashion
• Must be available to work a varied retail schedule including nights, weekends and holidays

Qualifications and Competencies

• No Education or Experience Required
• No experience required
• Potential use of computers and handheld electronic equipment
• Become proficient in Bloomingdale’s Point of Sale systems
• Able to multi-task in a fast-paced environment, strong sense of urgency
• Proven ability to build cross functional relationships across stores and the organization
• Able to work a flexible schedule based on department and store/company needs
  • Regular, dependable attendance and punctuality required
• Able to work independently

Essential Physical Requirements

• Prolonged periods of standing/walking around the store and fitting room
• Potential use of computers and handheld electronic equipment
• Reaching, including above eye level, crouching, kneeling, stooping, climbing ladders and color vision
• Lifting and moving items weighing up to 30 lbs

Bring your creativity, energy, and ideas to the Bloomingdale’s team – Apply Today!

This job description is not all inclusive; additionally, Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. – including Macy’s, Bloomingdale’s, and Bluemercury – is an equal opportunity employer, committed to a diverse and inclusive work environment.

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