Job Description

Fitness Zone Receptionist

John Boner Neighborhood Centers (JBNC) – Indianapolis, IN

About JBNC

At John Boner Neighborhood Centers, we work alongside our neighbors on Indianapolis’s Near Eastside to build a thriving, connected community. Our Fitness Zone provides a welcoming space where community members can focus on health, wellness, and connection.

We’re seeking a friendly, reliable, and customer-focused Fitness Zone Receptionist to serve as the first point of contact for members at the Boner Fitness & Learning Center. In this role, you’ll help create a welcoming environment, support membership growth, and ensure a positive experience for everyone who walks through our doors.

This is a great opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and wants to contribute to a community-focused fitness space.

What You’ll Do

• Greet and check in members, creating a welcoming and positive environment
• Provide accurate information about programs, services, and class schedules
• Answer phones and respond to member inquiries in a professional and helpful manner
• Promote and sell memberships, including providing tours to prospective members
• Process memberships and maintain accurate member records
• Support day-to-day operations of the Fitness Zone, including organization and cleanliness
• Assist with scheduling and program coordination as needed
• Build positive relationships with members, guests, and staff
• Help ensure a safe, clean, and engaging environment for all participants

Required Qualifications

• High school diploma or equivalent preferred
• 1–3 years of customer service or sales experience
• Strong communication and interpersonal skills
• Ability to work in a team environment and interact with diverse populations
• Basic computer skills and ability to learn new systems (Outlook, Teams, databases, etc.)
• Professional phone etiquette and conflict resolution skills
• Availability to work evenings and weekends as needed

Preferred Qualifications

• Experience working in a fitness facility or wellness environment
• Experience working with youth or in community-based programs
• Bilingual skills

Work Environment & Schedule

• Full-time or part-time, non-exempt position
• On-site at the Boner Fitness & Learning Center
• Schedule includes evenings (5:00pm–9:00pm) and weekends (Saturday & Sunday, 10:00am–6:00pm) as needed

Employmentis contingent upon successful completion of a background check, in accordancewith applicable laws.

John H. BonerNeighborhood Centers is an Equal Opportunity Employer. All qualified applicantswill receive consideration for employment without regard to race, color,religion, gender, gender identity or expression, sexual orientation, nationalorigin, genetics, disability, age, or veteran status