Job Description

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited! 

The Fitness Supervisor is responsible for supporting the fitness department to ensure the delivery of high-quality, professional, and innovative health and fitness services to club members. This role is responsible for helping oversee all fitness-related programs, ensuring they meet safety standards and exceed member expectations.

Reporting Structure

• Reports to the Fitness Director
• May report to the General Manager in the absence of a Fitness Director

Day to Day

• Help oversee the onboarding process for new members, ensuring successful FitStart bookings and integration into the fitness programs.
• Monitor and report on FitStart activity, including conversion rates and sales performance.
• Assist in creating member engagement initiatives to promote and educate members about fitness programs and services.
• Regularly update and refresh fitness center and club marketing materials to ensure visibility and member awareness.
• Contribute to developing fitness programs that meet the diverse needs and interests of club members.
• Inspire and motivate the fitness team to meet or exceed sales targets, contributing to overall departmental success.
• Assist in the recruitment, interviewing, and hiring process for all fitness positions, ensuring the selection of qualified candidates.
• Support the Group Exercise Program, collaborating with the Fitness Director (or General Manager if no Fitness Director is available).
• Ensure that staff comply with corporate policies, procedures, and safety protocols.
• Uphold exceptional customer service standards by helping implement staff training programs, incentive initiatives, and continuous professional development opportunities.
• Help enforce the Invited Service Standards and ensure consistent application through staff training and daily practice.
• Support the fitness booking system to guarantee all members are accommodated for their sessions.
• Audit group exercise classes to maintain high standards of quality, safety, and engagement.
• Support fitness floor staffing schedules to ensure optimal service during peak hours.
• Ensure the fitness center remains clean, organized, and well-maintained, with all equipment fully operational.
• Report any equipment malfunctions to the Fitness Director or General Manager in a timely manner.
• Support daily fitness operations, including member services, communication, marketing, staffing, and overall team management.
• Adhere to and enforce Invited’s standard operating procedures for all fitness staff.
• Collaborate with the Fitness Director (or General Manager) to implement and execute quarterly strategic plans for the fitness department.
• Assist in the payroll process, ensuring accuracy and efficiency.
• Work closely with the Fitness Director (or General Manager) to manage payroll, ensuring staffing remains within the budget for non-revenue-generating hours.
• Track all hours, FitStart sessions, and new client activity on the Leaderboard to maintain accountability and transparency.

Additional Duties

• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Represent the company's management team by supporting and enforcing policies while maintaining the highest standards of ethics and integrity.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Promote and follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Support the overall efficiency of the team by collaborating and contributing to the club’s goals.

About You

Required

• A minimum of 1 year of experience in a fitness-related role, such as a personal trainer, group fitness instructor, or fitness coordinator.
• Current certifications: ACSM, NASM, ACE, PTA Global, NFPT, ISSA, CSCS or NSCA.

Preferred

• Bachelor’s degree in health-related.
• Experience in organizing and overseeing multiple fitness programs and activities simultaneously.
• Familiarity with fitness program development and execution, including personal training, group classes, and wellness initiatives.
• Proven experience delivering excellent customer service in a fitness or health club environment.
• Ability to engage with members, assess their fitness needs, and create a welcoming, supportive atmosphere.

Physical Requirements

• Frequent sitting, standing, walking, and driving.
• Occasional exposure to temperature changes, dust, fumes, or gases.
• Squatting, kneeling, reaching, grasping, twisting, and bending.
• Ability to lift, carry, push, or pull up to 100 lbs. on occasion.
• Talking, hearing, and seeing.

Primary Tools/Equipment

• Fitness equipment such as free wights, resistance bands, cardio machines, etc., (5-30 lbs.).
• Computer/Tablets.
• Fitness program charts/worksheets.
• Monitoring tools such as stopwatch or timer.

Work Schedule

• Adherence to attendance requirements as outlined in the weekly schedule.
• Flexibility to work additional hours as needed to meet position deadlines.
• Availability to work on weekends and/or holidays as required.

What We Offer

We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked. While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)

Want to learn more? Visit www.invitedbenefits.com for full details.

Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedInInstagramTwitterFacebook 

Invited is an Equal Employment Opportunity Employer  

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.