Job Description

Position Purpose & Summary

In this position as a Fitness Specialist, you will utilize a trifecta approach to providing fitness coaching and instruction. The Fitness Specialist is critical to ensuring that each guest and member has a positive, enjoyable, rewarding, and memorable workout experience – with every interaction, every session, and every day. The Fitness Specialist greets and directs guests, members, and team members as they enter the facilities and provides exceptional service and assistance with inquiries about fitness operations, gym policies, personal training and fitness coaching opportunities, workout reservations, group fitness class schedules, and various key administrative functions, including phone and email management, facility and equipment cleanliness, and retail sales.

Applicants will also be responsible for teaching 1 – 4 group exercise classes. Providing group fitness instruction in an enjoyable atmosphere, while monitoring and educating our guests and members on fitness and safety.

Lastly, applicants will be responsible for filling out their remaining schedule recruiting and coaching personal training clients. Assessing bodily strengths and weaknesses while creating and implementing customized workout plans.

Essential Functions:

• Operate efficiently and effectively all functions of the Fitness Center, equipment, and workouts.
• Create up-to-date athlete records and workout preferences in database management systems.
• Maintain constant sanitation, cleanliness, and tidiness of gym facilities, locker rooms, and lobby, including retail.
• Maintain full stock of equipment, towels, supplies, and athlete amenities.
• Manage workout reservation appointments, including recurring and cancelling, and assistance with bookings.
• Perform check-in, check-out, and payment transaction processes in accordance with policies.
• Execute Guest Pass procedures for affiliates utilizing the facilities and collaborating with Membership.
• Maintain product knowledge for retail, including brands, costs, promos, specials, and contacts, and know fitness equipment, vendor brands, specifications, and benefits for use.
• Deliver consistent friendly and professional phone and email etiquette.
• Teaches scheduled group exercise classes, beginning on time, provides adequate warm-up, exercises, stretching, and cool-down.
• Instructs guests and members on effective workout methods, explains proper techniques; demonstrates exercises; identifies different muscle groups, and teaches appropriate methods to strengthen muscles.
• Prepares appropriate equipment, music, and cues for each class.
• Assume the responsibility of personally training athletes who are interested in increasing the fitness levels, losing weight, and entering competitions.
• Provides athletes with safe, reasonable exercises that they can perform in the gym as well as at home.
• Communicate to members and guests about their goals and introduce them to our personal training packages.
• Deliver "I Am Proud" service standards and department-specific signature touch points.
• Establish cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties and Responsibilities:

• Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
• Provide extraordinary service that is "Enriching by Nature."
• Embrace, embody, demonstrate, and encourage wellness and the Strata virtues through interactions, performance, and commitments.
• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Be empowered to make things go right if they go wrong.
• Give the guest/member a fond farewell.
• Address feedback by utilizing the LEARN Model.
• Demonstrate a professional appearance and be attentive to what matters most.
• Comply with company policies and procedures.

Marginal Functions:

• Perform other duties as assigned.
• Interface positively with other departments, offering assistance when needed.
• Displays care in use of equipment and maintains an organized and professional work environment.

Position Requirements:

1. Minimum Knowledge & Skills: Must be able to think critically and creatively, have knowledge of proper body mechanics to prevent injury. Must have financial knowledge, including basic math, money handling, and pricing. Requires excellent communication skills, computer (technology) skills – including Excel, interpersonal skills, and record keeping. Working knowledge of human anatomy, kinesiology, and training principles.
2. Formal Education and Job-Related Experience: High School Diploma is required and some college preferred. Background experience and education in physical education, exercise science, sports medicine, kinesiology, biology, or sport management is preferred. Previous gym, fitness, wellness, or personal trainer (or relevant role) experience required.

• License, Registration, and/or Certification Required:
• Nationally recognized Personal Training certification
• Current CPR certification
• Group Exercise certification (ACE, AFAA) or equivalent.
• Additional specialty/certifications preferred.

External and Internal Personal Contact:

1. Communications:

• Daily – Verbal and written.
• Weekly – Participate in shift meetings, read communication logs, and provide support and partner collaboratively with instructors to ensure successful class check-in. Complete and initial opening and closing operational checklists to launch and end shifts/days.
• Occasionally – Participate in one-on-one coaching sessions. Assist Wellness Management in facility activity, tasks, projects, and other duties as assigned.

1. Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication. Work alongside fellow concierge and all team members to ensure efficiency and camaraderie. Partner collaboratively across full-property and know FAQs of outlets, hours, and contacts.

Additional Licenses and/or Certifications Required:

YES

NO

Valid Driver's License

X

CPR Certification

X

Food Protection Manager Certification

X

Food Handler Certification

X

Alcohol Server/Seller Certification

X

Position Analysis/Specifications:

N/A

(Not Applicable)

OCCASIONAL

FREQUENTLY

Sitting

X

Standing

X

Walking

X

Bending Over

X

Crawling

X

Reaching

X

Crouching

X

Kneeling

X

Balancing

X

Pushing / Pulling

X

Lifting / Carrying:

10 lbs. or less

X

11 to 25 lbs.

X

26 to 50 lbs.

X

51 to 70 lbs.

X

Manual Dexterity

X

Fine Motor Skills

X

Gross Motor Skills

X

Eye / Hand Coordination

X

Near Vision

X

Far Vision

X

Color Recognition

X

Hearing

X

Environmental Factors:

Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.

YES

NO

Working Outside

X

Working Inside

X

Working Alone

X

Working Closely with Others

X

Excessive Cold / Heat

X

Excessive Humidity / Dampness

X

Noise / Vibrations

X

Working Above Ground

X

Working Below Ground

X

Working with Chemicals / Detergents / Cleaners

X

Working Around Fumes / Smoke / Gas

X

Walking on Uneven Surfaces

X

Operating Motorized Equipment or Vehicles

X

Working Around/Near Machinery/Motorized Equipment

X

Climbing on Scaffolds or Ladders

X

Continuous use with a Computer and Keyboard

X

The Garden of the Gods Resort and Club offers a diverse, dynamic, and thriving environment that supports career development for all our team members.