Job Description

ARCH, the world's leading spa, fitness and leisure firm, is seeking a part-time Welcome Desk Receptionist at the Mayerson JCC of Cincinnati. The Desk Receptionist is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Desk Receptionist is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Desk Receptionist may need to process transactions, handle money, and contribute to facility cleanliness. We are hiring - Apply today for full details and interview to join our team.

Mayerson JCC:

The Mayerson JCC connects people so that they can live happier and fuller lives, creating a more vibrant Jewish community. The JCC helps to foster social connections between its members and guests alike, bringing people together through a wide variety of programs and events. With an expansive fitness center, highly regarded early childhood and senior centers, top arts and cultural events, and classes for every age, the JCC connects, enriches, and inspires over 27,000 visitors per month. The JCC welcomes everyone, regardless of race, religion, or ability.

Compensation: Starting hourly rate $15 per hour.

Responsibilities:

• Ensures the “ARCH” for members and guests by maintaining the standards set in the ARCH Basics to Excellence (BTE), the ARCH Mission Statement/Values; Standards and Expectations, and ARCH Brand Standards.
• Adheres to policies of the facility and ARCH.
• Reports any incident or accident to the Facility Manager.
• Submits all paperwork and financial reporting, when applicable, in accordance with ARCH policy.
• Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
• Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
• Greets each and every guest with a smile and direct eye contact.
• Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
• Uses time efficiently throughout shift. Ensures proper coverage when it’s necessary to leave the area.
• Keeps area clear of clutter and personal effects.
• Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book.
• Informs facility manager of any member, guest, or facility issues.
• Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable.
• Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable.
• Additional duties as assigned.

Qualifications:

• High School diploma but college degree preferred.
• Customer service experience
• Previous experience handling money
• Excellent communication, customer service skills, and work ethic
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Professional manner, discretion, and appearance
• Excellent verbal and written skills
• Energetic, enthusiastic and motivational
• Strong team player
• Proficient in appropriate computer skills and office equipment
• Availability to work nights, weekends and holidays
• Availability to stand for long periods of time
• This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
• The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms

ARCH is an equal employment opportunity employer that is committed to having a diverse work force.