Job Description

Fitness Operations Manager

Location: Hooke Fitness

Part Time: x2-3 days per week

Salary: To be discussed during application

About Hooke Fitness

Hooke Fitness is a premium fitness, therapy and recovery destination located in the heart of Mayfair. Built around the philosophy that optimal health and performance require more than just exercise, Hooke Fitness brings together expert-led training, therapy and recovery services under one roof.

Clients benefit from a holistic and highly personalised approach to improving strength, fitness, body composition, mobility, recovery and overall wellbeing.

We are seeking an ambitious and commercially minded part time Fitness Operations Manager to play a key role in the development of the Hooke Fitness brand, the management of our wellness operations, and the delivery of an outstanding client experience.

The Role

The Fitness Operations Manager will oversee the operational and administrative responsibilities of Hooke Fitness. Working closely with the Health & Performance Director, you will ensure the smooth running of the wellness space, manage a team of freelance professionals, support business growth initiatives, and help drive the continued development of the Hooke Fitness brand.

The successful candidate will combine strong operational and organisational skills with a passion for health, fitness and customer experience.

Key Responsibilities

Operations & Client Experience

• Oversee the day-to-day operation of the wellness space, ensuring high standards across facilities, services and client experience.

• Act as the main point of contact for staff, clients and prospective clients.

Finance & Administration

• Manage payment, booking and reporting systems across Hooke Fitness.

• Support wider business administration and operational projects as required.

Brand Growth & Marketing

• Support the implementation of sales, marketing and client engagement strategies.

• Help manage and develop Hooke Fitness social media channels and website content.

Team Leadership

• Manage and support a team of freelance personal trainers and therapists.

• Ensure team members operate professionally and in line with company standards.

• Oversee scheduling, bookings and other operational requirements.

About You

Essential Skills & Experience

• Experience managing fitness, wellness, hospitality or service-based operations.

• Previous experience and fluency in using Mindbody operational software (essential)

• Strong organisational and administrative skills with excellent attention to detail.

• Experience managing schedules, bookings or operational systems.

• Strong communication and interpersonal skills.

• Ability to manage multiple priorities and work independently.

• Strong leadership skills and experience managing people or external contractors.

• Competent with digital systems, such as Microsoft Office and online platforms.

Desirable Skills & Experience

• Personal Training qualification and experience delivering personal training sessions. (desirable but not essential – there is potential for personal training opportunities alongside the role for the right person)

• Experience managing social media platforms and website content.

• Experience working within a premium fitness, wellness or health environment.

• Knowledge of fitness, recovery and wellbeing services.

What We Offer

• Opportunity to play a key role in the growth of an innovative fitness, therapy and recovery business.

• A collaborative and supportive working environment.

• Professional development opportunities.

• The chance to help shape and develop a growing premium wellness brand.