Job Description

This position has opportunity to teach group fitness classes if they have proper certification and experience to do so. The primary role would be Front Desk.

About Us:

The Clifton is a vibrant and growing fitness center located at Druid Hills Golf Club, dedicated to providing a welcoming and supportive environment for our members to achieve their fitness goals. We are seeking a friendly, enthusiastic, and customer-focused individual to join our team as a Fitness Front Desk Attendant.

The Fitness Desk Associate is the face of our gym, responsible for providing exceptional customer service, managing front desk operations, and promoting a positive and engaging atmosphere. This role involves greeting members, answering inquiries, processing memberships, and assisting with various administrative tasks to ensure smooth and efficient operations.

Responsibilities:

• Customer Service:

• Greet and welcome members and guests with a positive and professional attitude.

• Answer phone calls, emails, and inquiries promptly and efficiently.

• Address member concerns and resolve issues in a timely and effective manner.

• Provide information about gym facilities, programs, and services.

• Administrative Tasks:

• Process membership registrations, renewals, and cancellations.

• Manage member accounts and update information as needed.

• Process payments and maintain accurate records.

• Schedule appointments and manage bookings for personal training and group classes.

• Maintain a clean and organized front desk area.

• Replenish food, beverages and retail merchandise.

• Sales & Promotion:

• Promote fitness services, group classes, and gym merchandise. 

• Inform members about special offers and promotions.

• Assist with tours of the facility.

• General Support:

• Assist with other duties as assigned by management.

• Maintain a clean and organized fitness center environment.

Requirements

• High school diploma or equivalent required.

• Excellent customer service and communication skills.

• Strong organizational and time management skills.

• Proficiency in computer software and data entry.

• Ability to work independently and as part of a team.

• Experience in a customer-facing role preferred.

• Passion for fitness and a commitment to promoting a positive and healthy environment.

Benefits

• Medical, Dental, Vision, and Life Insurance
• Short-term and long-term disability insurance
• Paid Time Off (PTO)
• Verizon Phone Bill Discounts
• 401K + employer match (up to 6%)
• Culture with Monthly Awards and Recognition
• Free lunch daily
• FSA for health and dependent care
• Employee Golf Days
• Hertz Rental Car Discounts
• Employee Scholarship Opportunity
• Employee Assistance Program