Job Description

🧩 Key Responsibilities

• Member Interaction & Support
• Greet and check in members and visitors with professionalism and warmth
• Answer questions regarding membership plans, benefits, and renewals
• Assist with new member registration and onboarding
• Maintain accurate member records in the database
• Front Desk Operations
• Manage phone calls, emails, and walk-in inquiries
• Ensure reception area is clean, organized, and stocked with necessary materials
• Monitor visitor access and enforce safety protocols
• Administrative Duties
• Process payments and issue receipts for memberships
• Prepare reports on membership statistics and trends
• Schedule appointments and coordinate meeting spaces
• Handle mail, deliveries, and internal communications
• Team Collaboration
• Work closely with the Membership Manager and other departments
• Support events and promotional activities related to membership growth
• Provide feedback and suggestions to improve member experience

🧠 Skills & Qualifications

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in office software and membership management systems
• Customer service mindset with problem-solving skills
• High school diploma or equivalent