Job Description

The Fitness Desk Attendant greets members and guests at the Member Experience Desk while handling day-to-day responsibilities for ongoing programs and activities. The Member Experience Desk team works to enhance the member experience by creating a welcoming environment in which J Members and guests obtain knowledgeable information about all J programs.

Schedule

• Scheduled approximately 10-20 hours per week and includes opportunities for early morning, daytime, evening, and/or weekend shifts.

Essential Functions

• Greets all J Members and guests to ensure accurate counts of users of the facility and create a safe environment by knowing the users of the facility
• Has a clear understanding of all programs that the J offers and can explain, sell and charge the Member/participant accurately via face to face or over the phone
• Handle all complaints/comments in a professional and courteous manner, leaving the Member/guest satisfied with the answer
• Create a safe and clean environment by maintaining all locker rooms and Fitness and Sports lobby, including racquetball courts and kinesis studio
• Understand and enforces rules and regulations for the Fitness and Sports Department. This includes both desk policies and facility policies
• Comprehends the computer system and knows how to facilitate the following programs: check-in, program registration, series sale and scheduler

Requirements

• High School diploma
• A minimum of one year experience in the customer service field
• First aid/CPR/AED certified within the first 90 days of employment
• Basic knowledge of computers
• Personable and friendly
• Strong work ethic
• Must be able to multi-task
• Able to stand and walk for five-hour shift

Physical Requirements

• Requires constant standing and walking during shifts
• Must be able to bend, crouch, and lift/move/fold towels

About The J

The mission of The J is to build a strong, vibrant and inclusive community that enhances wellness, meaning and joy based on Jewish values, heritage and culture. The J operates on these values:

• Welcoming + Inclusive - "Hachnasat Orchim" We are welcoming, inclusive and nurturing. We invite all to join us in making connections and lifelong friendships.
• Building Community - "Kehilla" We believe in the strength of community and we seek to cultivate a sense of belonging in all we do.
• Enriching Mind + Body + Soul - "Ha'asharah" We help individuals live a physically, intellectually, and emotionally healthy lifestyle.
• Passing on Jewish Culture + History - "M'dor L'dor" We celebrate and pass on the values, culture, history, and traditions of the Jewish people.
• Treat Others As You Wish To Be Treated - "V'ahavta" We treat everyone with respect, dignity and loving kindness.