Job Description

• Serve as a visible and engaged presence on the fitness floor, ensuring a warm, polished, and personalized Member experience at all times
• Set and uphold the standard of excellence in presentation, organization, and hospitality across the Fitness Center and all Member touchpoints
• Oversee daily facility readiness including cleanliness, equipment organization, towel and water stocking, and overall flow of the space
• Support operations by assisting with class and personal training setup and breakdown, assisting with transitions between programming, and maintaining an elevated environment throughout the day
• Act as a resource for Members, answering questions, providing equipment guidance, and supporting fitness assessments (e.g., InBody scans)

• Act as the onsite lead in the absence of the Fitness Director, ensuring continuity, professionalism, and strong decision-making
• Partner closely with Fitness Attendants and Instructors to ensure alignment in service standards and operational execution
• Support training, guidance, and day-to-day accountability of Fitness Attendants to maintain consistency in Member experience
• Collaborate cross-departmentally (Locker Rooms, Spa, Housekeeping, F&B, Facilities) to deliver a seamless and elevated Club experience
• Identify opportunities to improve efficiency, organization, and service delivery within the department

• Manage and maintain accuracy across all systems, including reservations, POS (Jonas), and scheduling platforms
• Process Member transactions for services including personal training, group fitness, retail, and events
• Track and report key department metrics including attendance, utilization, and programming performance
• Support and coordinate data gathering and reporting and general administrative organization for the department
• Maintain clear, timely, and professional communication with Members via phone, email, and in-person interactions

• Assist in the creation of elevated, on-brand marketing materials to promote programming, events, and services
• Partner with internal teams to support storytelling around the Fitness Department through newsletters, app content, and communications
• Ensure all messaging reflects Martis Camp’s signature, thoughtful, and elevated approach

• Champion a culture of hospitality, accountability, and excellence within the Fitness Team
• Lead by example through professionalism, positivity, and attention to detail
• Contribute to company-wide initiatives and uphold Martis Camp’s standards across all interactions
• Foster a team environment where both Members and Ambassadors feel supported, valued, and inspired

• Exceptional attention to detail and organizational skills
• Strong leadership presence with the ability to take initiative and make decisions
• Excellent verbal and written communication skills
• Ability to manage concurrent projects and operate effectively in a dynamic environment
• Strong interpersonal skills with a natural ability to build relationships
• High level of professionalism, discretion, and integrity
• Passion for fitness, wellness, and delivering exceptional experiences

• Hourly wage of $25+/hour (DOE)
• One complementary employee meal per day
• Martis Camp gear or uniforms may be provided when required for the position
• Ambassador Recognition Activities and Events
• Work Tango Recognition and Incentive Programs
• Eligibility for Ambassador of the Month
• Free Ambassador Golf & Tennis Clinics (when available)
• Retail Spa and Golf shop discounts
• Scholarship Opportunities
• Other rewards and benefits as listed in the most recent Ambassador Handbook, subject to change.