Job Description

Overwhelmingly, people who decide they want to be a part of the Y in Central Maryland tell us they do so because it reflects their values and a conscious decision, they’ve made about how they choose to live their lives. The happiest and most fulfilled Y associates are those who are motivated to help others and who want to be a part of something larger than themselves. If this speaks to your heart, then we invite you to join our team. Be a part of a charitable, mission-driven organization that works for individual and community well-being for all, for a better us.

Under the supervision of the Fitness Director, or other assigned associate, Fitness Coach is responsible for delivering excellent services to all members, guests, and program participants. The primary function of the Fitness Coach will be to highly engage with members, guests, and program participants including fitness appointments, general member use, member services/events, and providing a safe environment.

ESSENTIAL FUNCTIONS:

• Reports to work in uniform a minimum of ten minutes prior to assigned shift in order to receive communications and instructions from supervisor or associate.

• Provide excellent services to members, guest, and program participants in the Y center, on the phone, and through email exchange

• Through engagement, build meaningful relationships with members, guest, and program participants with positive and solution driven interaction

• Regularly circulating through the fitness center(s) greeting, interacting, and supporting member’s use including enforce guidelines and policies, offering support and suggestions, or giving general support and encouragement remembering to be sensitivity and patience with member’s different needs

• Conduct high quality and highly engaged fitness appointment for members to be better educated and establish good workout habits

• Make equipment accessible for all members

• Coach and encourage members to meet their wellness goals

• Monitor, clean, and inspect equipment regularly; report any challenges or concerns

• Adhere/enforce to all policies, guidelines, rules, and best practices as outlined by the Y in Central Maryland with positive interaction

• Leader in handling conflict, concerns, member frustrations, and unusual center situations

• Informing proper leaders of operating challenges and/or conflicts during operating hours (either with members and/or associates)

• Focus on quality experiences and engagement within programs, services, and activities

• Promotes a professional image and maintains a clean and safe environment at all times.

• Ability to work with diverse population, all ages, genders, and sexual orientations

• Attend and actively participate in all meetings as assigned

• Incorporate the four character values of the YMCA: Caring, Honesty, Respect, and Responsibility and adhere to the YCM Code of Conduct

• Communicate the Y mission and objectives to the community.

• Assist in all other areas as assigned.

YMCA COMPETENCIES (Leader):

Mission Advancement: Models and teaches the Ys values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.

Collaboration: Champions inclusion activities, strategies, and initiatives. Build relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.

Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of the team. Effectively creates and manages budgets.

Holds staff accountable for high-quality results using a formal process to measure progress.

Personal Growth: Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

QUALIFICATIONS:

• Ability to relate effectively to diverse groups of people from all social and economic segments of the community

• Ability to be effective communicator

• At least 1-3 years fitness experiences

• Proficient computer skills

• Bachelor’s degree (in related fitness field) and/or current nationally recognized accredited personal training certification (e.g. ACE, NASM, NCSA, ACSM)

• Current CPR/AED/O2/First Aid certification (or within 30 days of hire)

• Flexible Schedule, days, nights and weekends

• Completion of new associate training (including Child Abuse Prevention) before scheduled to work

PHYSICAL DEMANDS:

1. Will be required to walk, stand, kneel, stoop, push, and lift up to 50 pounds.

2. While performing duties the employee may occasionally work in the outside weather conditions, and is exposed to wet, cold and /or humid conditions.

3. Continuous operations requiring attention to detail and multi-tasking.

4. Will be exposed to cleaning supplies.

5. Must be able to stand or sit for long periods of time.

6. Must be physically able to successfully complete required certifications.

An offer of employment is contingent upon receipt of satisfactory results to meet minimum requirements for the position. They may include a background check, drug test, driver’s license record, CPS, and/or Criminal Background check.

Additional driver’s license check, CPS, Criminal Background check, alcohol and/or drug testing may be required to be processed in the future in order to meet and maintain the minimum requirements of this position.

The Y in Central Maryland provides equal employment opportunities (EEO) to all employees and applicants for employment. Moreover, the Y is firmly committed to celebrating and achieving diversity and inclusion in all we do. We strive to be an anti-racist organization and expect all associates to treat others with respect, kindness and dignity, at all times. Thank you for considering working for the Y in Central Maryland. If being a part of our cause feels right for you, we hope you will join us.