Job Description

Come join the team at HCI Sports & Fitness! As a premier sports and fitness center in Bee Cave, our team is in search of an energetic, service oriented leader, who thrives in a fast-paced work environment to fill our part-time Member Services Supervisor role. Having a passion for health and fitness is important, and retail or sales experience is a plus!

About Us: At HCI Sports & Fitness, we’re more than a fitness and sports brand—we’re a movement. We empower our family-oriented community at all fitness levels to push limits, fuel performance, and live boldly through smart training and state-of-the-art spaces. From gym culture to group fitness to youth and adult sports, we pride ourselves on offering a clean, safe, and welcoming environment for everyone!

Requirements

What you’ll do:

• Greet and provide exceptional customer service to all members and guests
• Conduct facility tours, educate prospective members on services and programs, and onboarding new members
• Follow up with prospects and support monthly sales and membership goals
• Help maintain the cleanliness, organization, and overall appearance of the facility and amenities
• Utilize our ClubReady operating system to manage member and guest accounts
• Monitor facility access and support overall safety and security procedures
• Assist leadership with supervising and supporting the Member Services team as needed
• Support daily front desk operations and help create a positive member experience
• And more…

What makes you a great fit:

• Availability to work weekend opening shifts (6:30 am – 2 pm); flexibility for additional weekday shifts preferred
• Previous supervisor or leadership experience with at least one year of experience in customer service, reception, retail, hospitality, or a related field
• Retail and/or sales experience is a plus
• High school diploma or GED required
• Strong work ethic with excellent punctuality, organization, and attention to detail
• Professional appearance and positive, energetic attitude
• Ability to multitask and remain calm and friendly in a fast-paced environment
• Excellent communication skills, including the ability to listen and respond appropriately
• Team oriented mindset with the ability to work independently and take initiative
• Flexibility to work occasional holidays as needed

What you’ll get as a member of our team:

• $18 - $20 per hour DOE + eligibility to earn bonuses
• Time and a half premium pay if working a holiday
• Complimentary membership to HCI Sports & Fitness
• A fun, collaborative work environment on a great team!