Job Description

Job Location Atlanta, GA 30346

Meridian Cooperative is looking for an FIS Product Support Specialist II to join our Accounting Product Support Team If you’re passionate about problem-solving, love supporting customers, and have a strong background in accounting, general ledger, payroll, or inventory systems, this role is for you.

At Meridian, your work directly supports the utilities that power our communities. You’ll troubleshoot technical issues, guide customers through solutions, and help them get the most from our FIS Accounting System—all while growing your skills in a collaborative, innovative environment.

What You’ll Do

• Be the go-to expert for accounting and system support in FIS
• Resolve and document customer cases via phone, email, and chat
• Train end-users through webinars and presentations
• Share feedback to improve products and customer experience
• Mentor junior teammates and collaborate across departments

What We’re Looking For

• 4+ years of experience in a technical support role
• Strong knowledge of accounting, general ledger, payroll, and inventory
• Excellent communication skills—you can make complex topics simple
• Experience with software troubleshooting, CRM/help desk tools, and Microsoft Office
• Bachelor's Degree in Information Technology, Computer Science, or equivalent experience in related field.
• A customer-first mindset and passion for problem-solving

Bonus points if you have:

• Experience with Meridian’s FIS System or cooperative/energy accounting
• Hands on experience with within an accounting function.

What We Offer

• Outstanding Medical/Dental/Vision
• Education/Training Reimbursement
• On-Site Education Courses
• Flexible Spending Account
• Health/Wellness Reimbursement
• Excellent Life and AD&D insurance
• Paid Time Off: Eligible to begin accrual from date of hire; accrual amount based on years of service. Beginning accrual rate equivalent to 22 days per year. 9 holidays which include the day after Thanksgiving, and Christmas Eve. Up to 240 hours of PTO can roll over to the following year.
• Volunteer Time: 8 hours per year
• Retirement: Robust 401K. Following one year of eligible service, the Company contributes in two ways: (1) match of 100% of each dollar you contribute on the first five percent (5%) of eligible compensation, and (2) Employer basic contribution of 4% of base salary (with increases in basic contribution percentage based on years of service). Employees are 100% vested in Company funded contributions from the date they enter the plan.

About Us:

We were formed in 1976 by a group of Electric Membership Cooperatives with a vision for a single enterprise solution provider to serve data processing, IT, and operational needs to cooperatives, public utility districts, and municipal utilities. Through carefully curated acquisitions and partnerships, Meridian Cooperative has unified multiple leading-edge companies under its umbrella to truly execute that vision. Today, the Meridian Suite serves over 500 utilities across the country with industry-leading enterprise software solutions.

Ready to make a difference? Apply today and join a company that helps utilities (and their communities) thrive.