FirstRand Corporate Centre

FirstJob Learner

FirstRand Corporate Centre  •  Johannesburg, ZA (Onsite)  •  20 hours ago
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Job Description

The Learner role is a development role in which the role incumbent will be completing a formal, registered qualification while gaining work experience During the period of employment, the Learner will be responsible for delivering tasks in order to execute predefined work objectives such as research, analysis, administration, process and project work that add value to the business area The Learner will be expected to fulfil all the requirements of the qualification. Additional work-related training will be provided a required

  • Identify and escalate potential risks that may lead to increased costs.
  • Demonstrate cost consciousness and awareness of personal contribution to costs.
  • Increase knowledge and understanding of financial processes and adheres to required operating standards.
  • Adhere to the Organisation's shared values, service standards and Treating Customers Fairly (TCF) outcomes with regards to customer interaction.
  • Resolve customer dissatisfaction/complaints and takes ownership of the problem. Communicates with customers according to agreed standards.
  • Collect customer feedback to help improve customer service.
  • Ensure that product knowledge and advice is technically accurate.
  • Work with enhanced processes and procedures to maintain operational efficiencies.
  • Ensures that quality standards are adhered to.
  • Adheres to Company policies and procedures. Maintains accurate activity reports.
  • Investigate innovative ways to optimise processes.
  • Contribute to the alignment of business processes to customer service.
  • Advise line management on potential opportunities for process and system improvements.
  • Demonstrate the shared value "I get better and better".
  • Contribute to the team by working together to achieve team goals thereby living the shared value "We strengthens me".
  • Value individual contributions and show respect for others.
  • Share information and knowledge that will benefit the team.
  • Respect diversity and values inclusivity.
  • Identify effective activities to address own development gaps.
  • Create own development plan and review plan with team leader. Understand which competencies and skills should be mastered to ensure personal development and performance.
  • Demonstrate a commitment to continuous personal improvement in line with the Shared Value "I get better and better".

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

05/06/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

FirstRand Corporate Centre

About FirstRand Corporate Centre

The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The Corporate Centre’s stakeholders are external, such as regulators, shareholders, global developmental institutions and government; and also internal, mainly the market-leading businesses that service the group’s customers. These critical functions cover risk, compliance, governance, internal audit, treasury, finance and tax amongst many others. They require deep specialist and technical skills and ultimately represent the custodianship of the FirstRand group’s licence to operate.

Employees of the Corporate Centre develop a very unique perspective of the group because nowhere else can you own or be part of a mandate that operates across the portfolio. This allows for both big picture thinking and operational learning. It is also a great place to drive collaboration and a place to have a significant impact.

The Corporate Centre has adopted a blended approach to working, with a focus on balancing remote working and connections with colleagues in the workplace. Face-to-face interactions remain important to its way of working as these connections protect the business’s social capital, which is key to ensuring that FirstRand’s unique culture stays alive and continues to thrive.

Industry
Finance & Insurance
Company Size
1,001-5,000 employees
Headquarters
Sandton, ZA
Year Founded
Unknown
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