Job Description

Are you a warehouse leader who loves to know how the gears turn behind the scenes? We’re looking for a Manager who is as curious about the "how" as they are about the "who." If you’ve ever wished you could help build the tools your team uses every day, this unique project-to-leadership role was made for you.

During the initial 6–12 months, the role serves as a bridge between Operations, Warehouse Management System (Manhattan Active), and Leadership, partnering with a Business Analyst. You will assist with testing activities, driving readiness across people, process, and systems. After the testing period, the role transitions to a front-line Manager, directly training and leading Supervisors and employees and leveraging your system and process knowledge to drive daily performance.

The current day-shift schedule is planned for 7:00 a.m. to 3:00 p.m. The operation will be running a 24/5 overall schedule.

Responsibilities

Phase 1: Operations Readiness & WMS Implementation

Ensure the warehouse is fully prepared to operate efficiently under the new WMS (MAWM).

• Lead and execute Unit Testing, System Integration Testing, and User Acceptance Testing
• Identify and recommend WMS configuration and process improvements to increase operational efficiency
• Drive department physical readiness, including layout, equipment and supplies.
• Develop and formalize SOPs and training materials aligned to actual system behavior
• Design department level reporting to support daily execution and leadership visibility
• Assist with the development of a detailed staffing plan by department, role, and shift
• Provide slotting strategy support to improve pick efficiency and space utilization
• Support Labor Management (LM) standards, reporting, and supervisor enablement
• Partner with Operations and IT to resolve issues and drive go live readiness

Phase 2: Operations Manager (Post Stabilization)

Following go live stabilization, the role transitions into a floor based Manager position, applying project knowledge to daily execution. Furthermore, The Warehouse Manager provides strategic leadership to the supervisory team and their direct reports. The Manager is responsible for planning, coordinating, and managing all aspects of warehouse operations in a radio frequency (RF)-enabled environment, managing warehouse personnel and ensuring compliance with company, federal and state regulations.

Key Responsibilities:

• Responsible for employees in the warehouse; tracks attendance, coaches and leads employees with a view to employee growth and development, monitors performance, and manages overtime and other compensation changes.
• Directs warehouse activities to ensure efficient and economical utilization of facilities for storing and distributing inventory.
• Maintains process management, productivity measures, and quality controls.
• Reviews, tracks and analyzes critical success measures and compares the results with the targets on a regular basis.
• Develops and plans for improvement in areas such as order filling errors, late deliveries and overall service levels.
• Evaluates employees’ performance in achieving standards.
• Responds to production problems by implementing solutions.
• Enforces compliance with all appropriate policies, procedures, safety roles and government regulations.
• Studies current and future needs of the company as it relates to the management of receiving, stocking, inventory, returns, shipping, and order filling; develops and recommends improvements to current warehouse practices to promote efficiency, accuracy, faster service and lower costs.
• Prepares or assists in the preparation of the department budget and manages to the budget.
• Ensures cleanliness of facility.

Qualifications

• 5+ years of experience in a warehouse or distribution environment.

• Proven ability to coach employees, foster teamwork, and build positive working relationships across the floor.

• Knowledge of inventory management systems and warehouse best practices

• Effective written and verbal communication skills, backed by a solid foundation in basic mathematics.
• Solid understanding of warehouse workflows and inventory processes; reach truck experience is a plus.
• Strong analytical and decision-making skills with the ability to solve problems in a fast-paced setting.
• Effective written and verbal communication skills, backed by a solid foundation in basic mathematics.
• Proficient in Microsoft Office (Outlook, Excel, Word, and PowerPoint) for reporting and daily communication.
• Highly organized with a sharp attention to detail in documentation and record-keeping.
• Willingness to work extended hours or weekends as needed to meet customer demand and participate in scheduled physical inventories.

Physical Demands:

• Ability to maintain a high level of activity, including walking and standing for the duration of a shift in a fast-paced warehouse environment.
• Capacity to lift or move materials up to 50 lbs as needed to support operational flow.
• Ability to navigate and work safely around heavy machinery and high-density storage racking.
• Proficiency in operating standard office equipment and handheld RF technology.
• Willingness to work in varying temperatures and noise levels typical of a distribution setting.

HarperCollins Publishers is a company full of people who are passionate about books. When you apply for a position, we want to know why you want to work here, and why you are interested in the job. That’s why cover letters are strongly preferred.

The salary range for this position is $100,000- $115,000. We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.

In addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.

HarperCollins Publishers is an equal opportunity employer.

HarperCollins Publishers is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at TalentManagement@harpercollins.com. Note: we will only respond to accommodation requests.