Job Description

Contract Type: Permanent (Full time)

Working Hours: 37 hours per a week 8.30am-4:50pm (Monday to Friday). 1 hour lunch break.

Worker Type: Hybrid working (1 day in every 9 days to work from home)

Salary: Starting Salary is £32,597 (Level one) rising to £35,412 per annum (pro-rata for part-time)

Location: Loxley House, Station Street, Nottingham City, NG2 3NG

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here

About the Role

You will play a key part in ensuring children and families receive the right support at the right time. Working within the Family Help MASH (Multi‑Agency Safeguarding Hub), you will be the first point of contact for new information, concerns, and requests for support. Your work will help identify needs early, safeguard children, and connect families with the most appropriate services.

What you’ll be doing

• Screening incoming contacts and referrals to understand the needs and circumstances of children and families.
• Assessing eligibility for Family Help, Adolescence and Early Help services by using the continuum of need for guidance.
• Identifying any safeguarding concerns and escalating appropriately.
• Recording information and decision‑making clearly, accurately, and in line with statutory and organisational requirements.
• Making timely referrals to internal teams and external partners to ensure coordinated support.
• Providing high‑quality signposting to community, voluntary, and universal services when formal intervention is not required.
• Working collaboratively with professionals across education, health, police, and social care to gather information and support effective decision‑making.
• Contributing to a responsive, child‑centred service that promotes early intervention and positive outcomes

About You

The ideal candidate will have:

• Experience working with children, young people, or families in a support, early help, or safeguarding context.
• Strong analytical skills and the ability to interpret information quickly and confidently.
• Excellent written and verbal communication, with the ability to record information clearly and professionally.
• Confidence working in a fast‑paced, multi‑agency environment.
• A calm, solution‑focused approach and the ability to make sound decisions under pressure.
• Knowledge of safeguarding principles and thresholds (training can be provided).
• A commitment to promoting the welfare and voice of children and families.
• Level 3 qualified or equivalent

- A DBS enhanced check for a regulated activity is required for this post.

You can find the job description for this post here

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact Family Help Mash Manager, Kerry Reeves by email at Kerry.Reeves@nottinghamcity.gov.uk

Closing Date: Sunday 12th April 2026.

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held: week beginning 27th April 2026

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support

By applying to this job, you agree to our Terms & Conditions.

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.

In addition to working within a great team and a competitive salary you will have access to:

• 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working – to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.

We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.

We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.