Job Description

First Response Claims Handler

Location: Uxbridge | Type: Full-Time Hybrid

Working hours: Monday to Friday Covering hours between 8am - 6pm (shifts 8-430pm & 930-6pm) 1 in 4 Saturdays 930am - 330pm 1 shift per week 1030-730pm

Ready to turn chaos into calm after a car accident? Join our vibrant, fast-paced team and be the first friendly voice our customers hear following an accident!

We’ve been helping non-fault drivers get back on the road for 30 years, by providing like-for-like replacement vehicles, expert claims assistance and a genuinely caring service. As we continue to grow, we are looking for First Response Claims Handlers to join our fast-paced, fun and supportive team!

What You’ll Be Doing:

As a First Response Claims Handler, you’ll play a key role in the early stages of the claims process. Your responsibilities will include:

• Handling new accident referrals from our trusted partners and guiding our clients through the initial steps in their claim.
• Investigating accident details to assess liability, damages and potential fraud!
• Explaining our services and benefits to our clients in a clear & confident way – feeling confident in negotiating and sales skills is a benefit!
• Organising suitable replacement vehicles quickly and efficiently.
• Managing multiple client accounts with empathy and professionalism.
• Making smart, commercial decisions that benefit both the customer and the business!
• Delivering top-tier customer service with empathy & energy!
• Promoting our services with confidence and care!

What You Bring:

• A friendly and engaging phone manner.
• Strong communication, listening skills, and decision-making skills.
• Great time management and attention to detail.
• The ability to stay calm and make quick, informed decisions
• A passion for helping people and working in a team
• A team-first attitude and a willingness to learn
• Basic Microsoft Office skills (Word, Outlook)
• Bonus points for knowledge of the automotive or insurance world—but not essential!

Why You’ll Love It Here:

• A fun, social, and supportive team environment – with team meetings, games, fun socials both as a team and a wider business! We work hard, support each other & have fun while doing it!
• Loads of opportunities to grow your skills in customer service, sales, and admin – as well as lots of progression opportunities from within!
• A company that genuinely cares about its people and customers – a meaningful role where we help people during a stressful time & make a difference!
• We have been around for 30 years and are still growing
• Fast-paced days that fly by—and no two are ever the same