Job Description

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

We are currently hiring for First Party Collections in our Maumee, Ohio location!

This is a first party collections program centered on providing collections services for consumer card, commercial card, and consumer loan lines of business. Collectors on this program will manage a daily caseload of customer with the objective of collecting past due amounts while maintaining high performance in Quality and Compliance to provide an exceptional customer experience.

Pay: $17/hour

Location: 1684 Woodlands Dr, Maumee, OH 43537 (Onsite)

Training Hours: Monday through Friday 10AM - 7PM

Hours of Operation: Monday through Friday 10AM - 7PM

Benefits:

Our comprehensive benefits include, but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Generous Paid Time Off package, EAP, 401k after 90 days and much more!

You will be eligible for Health benefits on the first of the month following your hire date, or coincident to your hire date if you were hired on the first of the month.

Qualifications:

• Communicate effectively both written and verbal, tailor communications to audience, actively listen and follow-up with questions and updates to involved parties.
• Professional Demeanor: Demonstrating patience, composure, and client service attitude.
• Service Adeptness: Comprehend and empathize with client needs, devote time and effort to satisfy client’s requests.
• Problem Solving and Decision Making Skills
• Ability to handle multiple projects and daily tasks in a changing environment
• Open to new approaches that improve overall work efficiency and effectiveness.
• Initiative: Identify process improvements, demonstrate a “self-starter” behavior and a willingness to help others, and show potential to require minimal supervision.
• Planning and scheduling skills
• Organizational skills and the importance of being detailed oriented

#ZRPSG

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at recruiting@allianceoneinc.com

Questions?

• Please review our privacy notice available at the following www.allianceoneinc.com/careers
• For additional information on AllianceOne visit our website at www.allianceoneinc.com