We’re one of Australia’s most trusted brands. Being Member-owned, every decision we make has people and our community at its heart. From our legendary Roadside Assistance to electric vehicle charging networks, holiday parks and lodges, harbour transport and ocean cruising, we are striving to make a difference that contributes to a brighter shared future for all Australians.
Forget what you thought you knew about the NRMA – take a look on the inside and you’ll discover that life with us is more than just a job – it’s your chance to make a difference together.
At the NRMA, we honour the stories, knowledge, and unique strengths that First Nations peoples bring to our organisation. As we move towards a more sustainable future, we invite you to join us in making a real impact for Communities and Country.
This is an Identified role, open to Aboriginal and/or Torres Strait Islander peoples.
As our First Nations Team Manager, you’ll lead a small to medium-sized team in a frontline customer service environment, helping your people feel supported, connected and empowered to do their best work.
This is a hands-on people leadership role where you’ll combine coaching and development with day-to-day operational leadership. You’ll set clear expectations, build capability, support performance and create a culturally safe and inclusive environment where your team can thrive while delivering a great experience for our Members.
As part of this role, you will be based in Dubbo on Wiradjuri Country and will be required to travel to our Sydney Olympic Park office from time to time to connect with leaders, attend workshops, and support key business initiatives.
This role operates on a rotating roster of 35 hours per week, with shifts scheduled between:
7:00am – 7:00pm, Monday to Sunday
The roster includes:
Approximately 1 in 3 weekends
Public holidays on a rotating basis
You’ll be an experienced and approachable people leader who enjoys helping others grow and succeed. You’ll also bring:
This opportunity is open only to Aboriginal and/or Torres Strait Islander applicants.
Under Section 126 of the Anti-Discrimination Act 1977 (NSW), an exemption has been granted to the NRMA to advertise, designate and recruit this position specifically for Aboriginal and Torres Strait Islander peoples.
As part of the recruitment process, we may ask you to provide a Confirmation of Aboriginality form.
What’s in it for you?
At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.
Ready to make a difference? Apply now – we can’t wait to hear from you! Or visit our careers site to find out more.
For a confidential yarn about the role, please contact:
Rich Smith
Talent Acquisition Specialist – First Nations
rich.smith@mynrma.com.au
As part of our recruitment process, successful applicants will be required to complete pre-employment checks.
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes
For over 100 years, the NRMA has existed to make the journey better for everyone in the community. In everything we do, we aim to give back, always adding more value to Membership while working towards a better, shared future.
Having over 3.2 million Members, we’re Australia's largest member-owned organisation, and have grown into one of the country's largest tourism, leisure, and travel businesses, with investments in accommodation, car hire, ferries, experiences and more. We’ve done this by putting our people, Members and customers at the centre of everything we do to deliver great experiences – something that has always set us apart.
From our earliest Patrols, we’ve been passionate about helping people on the road, but we now also help millions on our waterways, on their holidays, and on all of their journeys. Tales of our legendary service embody the sense of mateship and levels of care that the people of our nations have become known for the world over.
As a workplace, we foster a culture of innovation, growth and wellbeing – one that respects and celebrates diversity in all its forms, creating an environment where all people can feel they truly belong and thrive. We do this because we know that, when put together, our individual talent and uniqueness is what makes us great at what we do. We do this because it makes our place a great place to be.
Interested? We’d love to hear from you.
