Job Description

SOFTSWISS continues to expand the team and is looking for a Junior First Line Support Specialist.

We need a true, experienced and accomplished professional who shares our culture and values.

Purpose of the role:

Your primary responsibility will be to address and resolve issues related to the website, collaborating closely with various departments across the company. You will be an integral part of a large, dynamic team, contributing to the smooth operation and continuous improvement of our digital environment.

Key responsibilities:

• Respond to inquiries and requests professionally and efficiently

• Provide comprehensive guidance and support to ensure smooth and uninterrupted service performance

• Use internal tools and workflows effectively (training provided)

• Escalate complex or unresolved cases to the appropriate team with detailed documentation

• Maintain high quality and accuracy in all communications and task handling

• Handle a high volume of tasks efficiently while maintaining professionalism

• Work from our office in Tbilisi – mandatory

• Follow a rotating schedule of 20 floating shifts per month, alternating between day (10:00 AM – 7:00 PM) and evening (5:00 PM – 2:00 AM) shifts

Required Experience:

• Confident English (B2+ or higher), especially strong written communication

• Ability to write structured, clear, and professional messages

• Strong sense of responsibility and punctuality, reliable schedule adherence

• Ability to receive and apply feedback; eagerness to learn and grow

• Confident computer user with solid knowledge of basic tools and platforms

• Attention to detail

Nice to have:

• Previous experience in Customer Support

Our Benefits:

• Full-time work opportunities

• Private insurance

• Additional 1 Day Off per calendar year

• Sports program compensation

• Comprehensive Mental Health Programme

• Free online English lessons with a native speaker

• Generous referral program

• Training, internal workshops, and participation in international professional conferences and corporate events