Our client, a well-established organization within the financial and insurance sector, is expanding their IT team and seeking a 1st Line Support Technician to serve as the first point of contact for colleagues IT needs.
If you enjoy problem-solving, supporting others, and working in a collaborative environment, this is a fantastic opportunity to develop your career in technology. Previous IT experience is an advantage but not essential full on-the-job training will be provided to help you succeed and grow.
As a 1st Line Support Technician, you will provide frontline IT support to end users across the organization, ensuring that technical issues are resolved efficiently and with excellent customer service.
Key Responsibilities:
Act as the first point of contact for IT-related queries (via phone, email, and helpdesk).
Log and track incidents and service requests accurately in the helpdesk system.
Diagnose and resolve common hardware, software, and network issues.
Provide support for Microsoft 365, user accounts, and password resets.
Set up and configure laptops, desktops, mobile devices, and peripherals.
Escalate unresolved issues to 2nd Line Support or relevant teams with detailed documentation.
Maintain a high standard of communication and service when assisting users.
Adhere to IT policies and procedures, including data protection and security practices.
You are approachable, patient, and enjoy helping people. You have strong communication skills, attention to detail, and a genuine interest in technology. You thrive in a team-oriented environment and are motivated to learn and grow your technical skills.
Strong customer service and communication abilities.
Basic knowledge of Windows OS, Microsoft 365, and common business applications.
Familiarity with helpdesk or ticketing systems.
Ability to troubleshoot basic IT issues independently.
Previous IT support experience is desirable but not mandatory.
Our client is committed to creating a supportive and empowering work environment where employees can develop their skills and contribute meaningfully to the organizations success.
They offer:
Hybrid working model
Reduced summer hours
Sponsorships for professional qualifications and training
Health insurance and staff discounts
They are an equal opportunity employer that values growth, teamwork, and professional development.
Outreach Recruitment is a startup recruitment agency made up from a combination of expertise in various industries that have come together to support the local market in finding PEOPLE to join their teams. Our aim is to connect quality PEOPLE to businesses in order to support the growth for both.
All the Partners at Outreach Recruitment have in past, worked closely with several potential clients and have identified a strong need in the quality of PEOPLE in most local industries. We have partnered up with experts in various parts of the world in order to filter well quality PEOPLE that can become part of the Maltese community and workforce.
Outreach Recruitment – The PEOPLE Company has been founded by 4 partners on the specific core values after
several years working apart in various industries on the island of Malta and Internationally.
We commonly share values of INTEGRITY, RESPECT, INTEGRATION & FAIRNESS and we consider them as the pillars of
our PEOPLE Company.
We genuinely and strongly believe that we can be the connection between talented PEOPLE and local business for both to grow in a country that is developing at a very fast rate.
