We are looking for a First Line Support Agent based in Nashik to join our team!
Spiideo is the leading provider of automated cloud-based solutions for video analysis and streaming of sports. With an entirely new way of recording, sharing, and analyzing sports performance and producing sports for streaming, Spiideo has a unique position in the market. Our solution strikes the perfect balance between performance, simplicity, and accessibility.
Today, Spiideo is used by hundreds of organizations globally across multiple sports (including soccer, basketball and ice hockey), ranging from top-tier leagues such as the English Premier League, MLS, LigaMX, USL and NWSL to youth and collegiate programs worldwide.
ABOUT THE ROLE
As a First Line Support Agent, you will play a key role in ensuring our customers get the best possible experience with our products.
Responsibilities:
Answering incoming requests from Spiideo customers and triaging according to our Service Level Agreements
Act as the first point of contact and advocate for our customers across all products
Escalate incidents to our Second Line Support & Engineering teams when needed
Investigate and replicate bugs, and testing new features
Collect customer feedback and channel insights back to our product team for improvements
Help manage our league processes to provide a seamless customer experience
Contribute to delivering a best-in-class support experience
Qualifications:
A strong interest in helping customers and solving problems
Ability to work independently and stay on top of things in a fast-paced environment
Excited to be working in a fast-paced environment predominantly during night shifts and weekends
A passion for technology and sports!
Experience in a customer facing role
Experience with support and help desk tools such as Intercom, Zendesk or similar is highly valued
Strong written and verbal communication skills in English
What we can offer:
A role in a fast-growing sports tech company with a global footprint
A fun, skilled and highly motivated international team
The opportunity to work with leading sports organizations and teams around the world
A modern work environment where we use the latest tools and technologies
Availability:
Availability to work night shifts
Flexibility to work during key business coverage periods, including June–August and year-end holiday periods
Location: This is an onsite position in Nashik, India. You will report to the First Line Support Lead, based in Nashik.
Where there is sport, there is Spiideo -
Spiideo delivers astonishingly powerful, innovative, and user-friendly solutions to the global sports community that shape the world of sports video production, analysis, and consumption.
Spiideo’s fixed and mobile camera systems for both indoor and outdoor sports integrate directly through the cloud with Spiideo Perform (analysis) and Spiideo Play (automated broadcasting). With features such as AutoFollow, AutoData™, CloudStudio Anywhere and virtual panorama technology, Spiideo users have a full suite of tools to take their video to the highest level.
Sports organizations and media-rights holders are able to eliminate manual filming processes, analyze the performance in a single platform, share footage from the cloud, and automate broadcasts. More than 2,000 organizations are currently using spiideo, including teams in the Premier League, NHL, Serie A, MLS, NBA, Ligue 1, NCAA, and Bundesliga. Spiideo’s solution is also used by customers such as the USL, NWSL, SEC, Sweden’s Allsvenskan, Iceland's Pepsi Max League, Denmark’s Metal Ligaen, and various rights holders throughout both Europe and North America.
Spiideo was founded in Malmö, in the south of Sweden, in 2012. Since then, the company has expanded and now has an international presence across Europe, North America, and Asia.
#capture #every #moment
