Help Customer & Digital innovate with confidence by enabling responsible AI, strengthening digital resilience and safeguarding customer trust.
Your role:
At Customer & Digital (C&D), we shape the future of NN by developing digital capabilities, modernising our technology landscape, using data and AI responsibly and continuously improving customer journeys. We aim to give customers seamless, secure and personalised experiences.
As a First Line Operational Risk Officer, you help C&D innovate in a controlled and responsible way. You work close to digital delivery, technology, data and AI teams, supporting them to identify, assess and manage risks while keeping customer value and business progress at the centre.
You act as a trusted advisor to management and delivery teams. You translate complex risk topics into practical guidance, helping teams make well-informed decisions and maintain a strong control environment as NN accelerates its use of AI, automation, cloud solutions and digital platforms.
This role matters because digital transformation and AI create significant opportunities, but also introduce risks related to cybersecurity, data protection, operational resilience, model governance, third-party dependencies and regulatory compliance. You help ensure these risks are understood, owned and managed in daily operations.
As a First Line Operational Risk Officer, you support management and the senior Operational Risk officer of C&D in identifying, assessing, monitoring and mitigating risks across business processes, IT services, AI solutions, digital products and change initiatives. You enable innovation and digital transformation while ensuring risks are managed effectively, efficiently and with full transparency.
NN invests in an inclusive, inspiring work environment and in skills and competences for the future. We match this with employee benefits that are in line with what is needed today and in the future. This way, we offer our employees the opportunity to get the best out of themselves. We offer you:
You are an analytical and proactive professional who enjoys working with diverse stakeholders and translating complex technology and risk topics into practical advice. You challenge constructively, build strong relationships and help the business achieve its ambitions safely, efficiently, responsibly and sustainably.
You will join a role with real impact: close to innovation, digital transformation and responsible AI adoption. You will have the opportunity to work on strategic risk topics, influence decision-making and help strengthen the resilience and trustworthiness of NN’s digital services.
Customer & Digital is NN’s central interaction layer, connecting customers, business units and digital channels through shared platforms, data and technology. We enable seamless, customer-centric and increasingly digital experiences, while helping NN become a more data-driven and future-ready organisation.
You will be part of the Strategy, Finance & Control domain: a broad, multidisciplinary team of specialists in Finance, Risk, Data Privacy, Service Delivery Management, Project and Programme Management, Communication, Coaching and management support.
In this role, you will co-work with a senior Operational Risk Officer and work closely with management teams, process owners, product teams, IT specialists, data professionals and security experts. You will also cooperate closely with second-line Group functions such as IRM, ORM, Compliance and Legal, as well as with the relevant business units. The environment values collaboration, continuous improvement and open dialogue, creating room for constructive challenge and professional growth.
Any questions?
If you have any questions about the job or recruitment process, you can reach out to Natalia Szymanski, Senior Talent Acquistion Specialist, via natalia.szymanski@nn-group.com.
NN Group is an international financial services company, active in 10 countries, with a strong presence in a number of European countries and Japan. We are rooted in the Netherlands and have a rich history spanning 180 years.
With our 16,000 colleagues, NN Group provides retirement services, pensions, insurance, banking and investments to approximately 19 million customers. NN Group includes Nationale-Nederlanden, NN, ABN AMRO Insurance, Movir, AZL, BeFrank, OHRA and Woonnu.
NN Group opened for trading on 2 July 2014 on Euronext Amsterdam under the symbol ‘NN’ after its initial public offering (IPO).
Throughout our history, we have merged, grown and changed, but the core of who we are has remained the same. At NN Group, we put our resources, expertise, and networks to use for the well-being of our customers, the advancement of our communities, the preservation of our planet, and for the promotion of a stable, inclusive, and sustainable economy.
Our purpose is to help people care for what matters most to them. Because what matters to them matters to us.
