We are looking for a Customer Service Specialist to join our technical support team in Bengaluru, India This role is suitable for someone who wants to build a career in customer support, networking, and IoT technology while working with international business customers.
Teltonika Networks develops and manufactures industrial and enterprise connectivity equipment, including routers, switches, gateways, and modems. Our networking devices are used by business customers in complex areas such as Industry 4.0, Smart City, IoT, and Green Energy solutions.
· Provide technical support to business customers through multiple channels, including phone, helpdesk, email, and other communication platforms, depending on customer demand and support volume.
· Handle both real-time phone interactions and written support requests, responding to helpdesk tickets within the required response time and providing timely assistance with straightforward technical issues.
· Assist customers with product-related questions, troubleshooting, configuration, integration, and basic network-related issues.
· Advise customers and sales representatives on the use and integration of Teltonika Networks products, helping them find practical solutions to their technical needs.
· Support international customers across different regions and time zones as part of a shift-based support model, adapting between communication channels according to the current support workload.
· Escalate complex or unresolved technical cases to Networking and IoT Engineers, providing clear technical context, troubleshooting steps, and all relevant information required for further investigation.
· Maintain clear and professional communication with customers and internal technical teams throughout the support and escalation process.
· Good understanding of computer networking fundamentals, including TCP/IP, IPv4/IPv6, subnetting, routing, NAT, DHCP, DNS, VLANs, and LAN/WAN concepts.
· Basic understanding of VPN technologies, such as IPsec, OpenVPN, and WireGuard, as well as firewall and network security concepts.
· Basic understanding of cellular networking technologies, including 4G/LTE, 5G, APN configuration, SIM connectivity, and mobile network troubleshooting.
· Ability to troubleshoot network connectivity issues using common tools and methods, such as ping, traceroute, DNS troubleshooting, and packet analysis.
· Understanding of the OSI model and basic network troubleshooting methodologies.
· CCNA certification or equivalent networking knowledge would be considered an advantage.
· Experience with network equipment, routers, switches, gateways, modems, or similar networking products would be considered an advantage.
· Education Qualification: B.E. (Bachelor of Engineering) with Networking Knowledge (CCNA certification preferred)
· Fluent English communication skills are required. Knowledge of Mandarin Chinese is considered an advantage.
· Ability to communicate clearly with business customers by phone, email, ticketing systems, online meetings, forums, and other support channels.
· Customer-focused mindset with patience, active listening, and the ability to explain technical information in a clear and practical way.
· General understanding of computer networks, internet connectivity, routers, switches, gateways, modems, or similar technology.
· Willingness to quickly learn technical concepts related to industrial networking equipment.
· Strong problem-solving skills and the ability to analyze issues step by step.
· Good computer skills and experience using common office tools such as Excel, Word, and web-based systems.
· Interest in technology, networking, IoT, and innovation.
· Experience in customer service, technical support, IT support, B2B support, or an international support environment would be an advantage.
· Opportunity to grow in an international technology company with industrial networking and IoT solutions.
· Hands-on experience with routers, switches, gateways, modems, and business connectivity use cases.
· Exposure to international customers and global technical support processes.
· Technical learning and development opportunities within the customer support and networking area.
The salary for this position ranges from 7.3 up to 8.2LPA, depending on your experience and expertise.
· This position is based in Bengaluru, India.
· This is a shift-based role. Exact working hours, shift pattern, and any applicable shift expectations will be confirmed during the Probation period.
If you have questions, do not hesitate to contact our recruitment colleague Keerti Shetty, email keerti.s@teltonika.co.in
Teltonika is a rapidly growing company group with considerable experience in the design, manufacturing, and B2B sales of high-quality IoT devices. We believe in the future of IoT just as strongly as the founder of Teltonika believed in it when he started this business in 1998.
We strive for innovation and generate new ideas on developing disruptive technologies that would help people and have everlasting value. We aspire to become one of the global leaders in providing unique IoT solutions that contribute to making people’s lives easier.
Easy Key to IoT! This is the name of our long-standing campaign that aims at making the experience with our products easy and user-friendly.
🔹 Dedication to our clients:
We always aim to provide professional services to our clients. We focus on quality, reliability, and ease-of-use of our products and services because we value our clients, their time, and efforts. We invest not only our hard work in building our products but also our knowledge and expertise in helping clients with their projects and supporting them along the way.
We believe in caring and nurturing business relationships which help both sides to grow and unlock full potential. Teltonika’s mission is to be close to clients on every continent of the world to help them in any question and contribute to making their projects successful.
🔹 Dedication to our employees:
While proactively searching for new ideas and new ways on how to create more value for our clients, we also hope to create a better future for our employees. We are always ready to welcome curious, inventive, and creative professionals to our teams on every continent.
We care for our employees’ ambitions and ensure that they have opportunities to train, broaden their knowledge, advance their careers, and grow together with Teltonika. We motivate them to pursue their personal and professional goals.
