First Line Manager Workforce Planning
Field Based
Field Based (UK)
Permanent
Full Time

Shift - No weekends - early and late shifts  Mon-Fri 8:30am-5:00pm / 11:30am-8:00pm

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

As a Home Delivery Workforce Planning FLM, you will lead and develop the Resource Planning team, ensuring effective forecasting, capacity planning and resource management across all Customer Service Centres (CSCs). You will provide divisional and operational leaders with clear insight into current and future resource requirements, ensuring robust plans are in place to meet customer commitments while balancing productivity, service and cost.

As part of this role, you’ll be responsible for:

• Lead, coach and develop a team of WFM Planners, ensuring effective workforce planning, forecasting and scheduling processes are delivered across all CSCs and aligned to business objectives.
• Provide operational and divisional leaders with clear resource forecasts, workforce plans and performance insights, ensuring sufficient capacity is available to meet customer demand and operational requirements.
• Drive the implementation and ongoing management of One Best Way workforce planning processes, supporting operational teams in adopting new ways of working and maintaining high standards of compliance.
• Monitor workforce performance, resource utilisation and operational efficiency, identifying risks, opportunities and improvement actions to optimise service, productivity and cost.
• Work cross-functionally to identify and implement process improvements, share best practice, leverage workforce planning tools and explore external market insights to support future strategy.
• Produce high-quality analysis, reports and presentations for senior stakeholders, translating complex data into clear recommendations and actionable plans.
  

People skills are one thing, but you’ll go a step further here by providing mentoring that puts performance improvement first. You won’t stop in your pursuit of the best, for your team, the business and yourself. Our future and your future, you’ll take charge of them both.

You will need:

• Experience within a workforce planning, resource optimisation or operational planning environment
• Recent experience of leading teams and delivering efficiency improvements
• Strong understanding of workforce planning principles, forecasting, capacity planning and operational performance management within a customer-focused environment.
• Proven experience partnering with CSC, Operations or senior business leaders, with the ability to influence stakeholders and drive positive outcomes.
• Excellent analytical and problem-solving skills, with the ability to interpret complex data, identify trends and provide meaningful recommendations.
• Advanced communication and presentation skills, including the ability to create high-quality PowerPoint presentations and simplify complex information for a range of audiences.
• Commercially and financially aware, with strong organisational skills, attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Knowledge of workforce planning tools and best practices, with a passion for continuous improvement and delivering operational excellence.
• Ideally degree qualified or able to demonstrate significant workforce planning and resource management experience.

We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. Alongside 30 days of annual leave (including bank holiday entitlement) and a competitive pension scheme, you’ll find a host of benefits designed to work for you. They include:

• Performance related bonus 
• Product discounts on the latest tech
• A range of wellbeing initiatives

Why join us:

Join our team and we’ll be with you every step of the way, helping you develop the career you want with new skills, training opportunities and qualifications and endless variety to keep you learning.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we’ll do our best to help.