Who we are

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

What will you do

The Commercial Processing Centre division has a position available for a First Level Underwriter This positions will be based in Hill on Empire.

The purpose of this position is to ensure that new business, policy amendment and renewal, requests, referred by the distribution officer are vetted and validated according to the Santam underwriting guidelines and where applicable referred back to the broker for correction or referred to the processing department for capturing.

What will make you successful in this role

• The successful incumbent’s responsibilities include but not limited to:
• Perform 1st level checks on new and existing risks (including renewals) to ensure that mandates are being adhered to
• To support and assist with up skilling of insurance consultant
• Identify trends and inaccuracies and take the necessary corrective action
• Identify training, learning and development interventions
• Ensure adherence to procedures and client delight, i.e. operate within the SLA’s as defined
• Follow up on incomplete / outstanding information
• Control quality of new and existing policies to ensure data integrity and professionalism
• Report data quality and underwriting irregularities on a daily basis to all relevant parties
• Audit work done according to best practice

Qualifications and Experience

• Matric
• FAIS credits: 60 Credits Commercial
• Proven work experience in commercial policy administration and underwriting within the short-term insurance industry
• Minimum 3 year of experience in a commercial lines environment within the short-term insurance industry will be advantageous

Skills

• Good interpersonal skills
• Detail orientation skills
• Good communication skills (verbal and written)
• Basic computer proficient skills (MS Office Packages)

Knowledge and Skills

• Profitable Underwriting
• Client service (complaints/queries/ investigations/advice)
• Coaching, training and quality management
• Reporting and adhoc meetings
• Ability to identify and mitigate risks presented
• Relevant system knowledge (Persetel/ Mainframe)
• WEB E Uploads (optional)

Personal Attributes

• Decision quality - Contributing independently
• Persuades - Contributing independently
• Action orientated - Contributing independently
• Business insight - Contributing independently
• Build a successful career with us
• We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Our commitment to transformation

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, andexpanding company, we are committed to transformation and growth. While our headquarters are in SouthAfrica, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialistbusiness owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitmentto Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clientscan focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe thefreedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles orshort-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourageapplications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future ofinsurance. This is Freedom!