Job Description

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.

We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

At ALLO, we’re passionate about providing a refreshingly different customer experience. We don’t believe in the endless phone trees, the lengthy hold music, or the impersonal service that oddly became the telecommunications standard. We believe in doing things differently through the power of a friendly face, a genuine conversation, and a local team that’s deeply invested in the communities we serve.

As a First Impression Specialist, you’ll be one of the first friendly faces our customers meet when they walk through our doors. You’re here to build relationships, create exceptional customer experiences, and connect our community with the fiber-optic solutions that will make their lives better.

Your mission is to turn every interaction into a memorable and positive experience. Whether it’s collecting a payment, signing a customer up for new service, exploring ALLO Mobile plans, or answering account questions, you’ll be their trusted guide.

We’re seeing a natural connector, someone with a background in sales, customer service, or telecom, who thrives on intentional conversations and is motivated to drive sales, increase customer retention, and champion the ALLO way.

If you’re a people person who loves helping others, enjoys a little variety, and wants to be the friendly face customers remember, this could be the perfect fit for you!

This is an in-office role located in Sierra Vista, AZ.

Role Responsibilities

• Be a Brand Ambassador, passionately representing ALLO’s core values.
• Proactively engage with customers to understand their unique needs.
• Drive sales growth through intentional, solution-focused conversations.
• Proactively connect with customers through targeted outbound calls.
• Properly document all customer interactions, feedback, and account changes.
• Provide an exceptional experience for walk-in customers, ranging from answering billing questions to providing hands-on support for mobile services.
• Organize, monitor, and maintain in-store product inventory.
• Master ALLO’s suite of products and services to become a trusted expert for our customers.
• Provide friendly, basic troubleshooting and guidance to resolve customer inquiries.
• Maintain strict data integrity while completing various administrative and data entry tasks.
• Cultivate a welcoming, professional, and clean store environment that reflects ALLO's commitment to excellence.

Education & Experience

• High School diploma or equivalent.
• Previous customer service, sales, and/or mobile experience

Skills, Knowledge, & Abilities

• A genuine passion for connecting with people and an unwavering commitment to providing an exceptional customer experience.
• Strong communication and interpersonal skills with the ability to build rapport and trust.
• A consultative sales mindset, with the ability to identify customer needs and present compelling solutions.
• A problem-solving attitude; you’re someone who takes initiative and finds ways to get things done.
• Bilingual in Spanish and English is preferred, but not required.

Physical & Operational Requirements

• Ability to lift and raise objects up to 25 lbs.
• Physical stamina to remain upright on your feet for extended periods.
• Ability to remain stationary for extended periods.
• Strong ability to communicate information clearly and effectively.
• Ability to operate a computer and standard office equipment.
• Possess and maintain a valid Driver’s License.
• Travel requirement of up to 10% of the time.

People are our passion. At ALLO, we don’t treat you like a number. You’re a human being.

Get ready to plug into the perks at ALLO:

• Free internet? You bet. Plus, awesome discounts on other ALLO services.
• Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
• Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
• Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
• Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
• Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.

Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com.

ALLO is a Drug Free and Tobacco Free Workplace.