Job Description

Optime Group are excited to be recruiting for First Class Lounge Host to join one of our well-respected and successful clients at Paddington Station. This is a very enjoyable role with a great company providing fantastic working conditions and facilities.

What’s on offer:

• Rate of Pay: £14.80 per hour.
• Shift Times: Ad- hoc
• Hours: 20 average per week.
• Weekly Pay (every Friday).
• Full training provided.
• Temp to Perm (performance-based)
• ASAP Start!

Key Duties:

• Provide a warm, professional welcome to customers entering the First Class Lounge.
• Check customer eligibility and travel documentation where required, ensuring access arrangements are managed politely and consistently.
• Deliver attentive, proactive customer service throughout each customer's visit.
• Provide customers with accurate information regarding train services, departures, platforms, connections and potential disruption.
• Support customers during disruption, providing clear information and helping them understand their available options.
• Prepare, present and replenish complimentary refreshments, snacks and other lounge amenities throughout the day.
• Maintain excellent standards of presentation, cleanliness and organisation across the lounge.
• Regularly monitor the lounge environment and take action to ensure it remains comfortable, welcoming and ready for customers.
• Identify opportunities to provide additional assistance, particularly for customers who may require extra support.
• Respond professionally and confidently to customer questions, concerns and complaints, escalating issues appropriately when required.
• Work closely with station colleagues, onboard teams and operational colleagues to provide customers with a joined-up journey experience.
• Follow all relevant food hygiene, health and safety, security and operational procedures.
• Report maintenance, safety or security concerns promptly through the appropriate channels.
• Represent Great Western Railway professionally at all times, maintaining high standards of personal presentation and conduct.

Requirements:

• Previous experience within hospitality, premium customer service, travel, retail, hotels, aviation, rail or a similar customer-facing environment.
• A genuine passion for delivering outstanding customer experiences.
• Excellent verbal communication and interpersonal skills.
• A professional, polished and approachable manner.

For an opportunity to interview for this fantastic role, please submit your CV to apply!

Optime Group is acting as an Employment Business in relation to this vacancy.