First Bank

First Bank Service Center Representative

First Bank  •  Missouri (Remote)  •  10 days ago
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Job Description

About this Role

Our Service Center Representatives are responsible for providing an excellent client experience by meeting client needs regarding financial and service inquiries from our phone channel.

In this Role You Will

  • Serve as the first point of contact for Tier 1 support issues and service requests for our clients and make sound decisions quickly.
  • Be a friendly voice/representative of First Bank, analyzing client requests, setting appropriate expectations and forwarding them to specialized Service Representative experts (Tier-2 and above) if needed.
  • Be resourceful in searching for answers through documentation, knowledge base, communities and provide informational request resolutions.
  • Contributing to the accomplishment of individual, team and First Bank performance goals
  • Learn internal systems, processes and master quality service standards
  • Make connections with First Bank team members with whom you will be interacting most frequently

Qualifications, Competencies and Skills

  • High school diploma or general education degree (GED) required
  • A minimum of 1 year client service experience and/or training; or equivalent combination of education and experience.
  • Previous contact call center experience preferred.
  • Intermediate to advanced comprehensive knowledge and experience with Microsoft Office and business-related software required.

Compensation Disclosure

The range for this role takes into account many factors that First Bank considers when making hiring decisions, including but not limited to prior experience, skill set, training, and other internal business and organizational factors. First Bank generally does not hire at or near the top of the stated range. The range is driven by the geographic location of the anticipated hiring location; however, the specific range may vary depending on the geographic location for remote positions. Compensation decisions depend on the specific facts and circumstances of each hiring instance.

A reasonable estimate of the current pay range is $15.50 - $19.00

First Bank

About First Bank

Founded in 1910, First Bank has been dedicated to serving our clients and local communities since day one. We’ve been around for over 100 years and know the value of providing superior products, delivering quality service, and ensuring our clients have a consistent, personalized experience with us.

Our history is full of successes, commitment, and first-hand experience that have helped shape what we stand for and who we are as a partner, financial services provider, and an employer. Every day we make decisions guided by our vision of successfully helping family-owned businesses, their families, and employees thrive through the generations.

Our people are our biggest asset. They make us who we are, and we value the diverse, unique perspective of each of our employees. We welcome those who share our values of people, teamwork, courage, integrity, passion, purpose, and responsibility. First Bank is a community of people who value partnerships, meaningful connections, who genuinely care, and will welcome you to the First Bank family.

We put our people first because when our people are at their best, our clients get the best.

Member FDIC. Equal Housing Lender.

First Bank does not use LinkedIn as a client service tool and users should refrain from posting personal information. Please contact the First Bank Service Center for client service needs.

Privacy policy: https://www.first.bank/About/Disclosures/Privacy-Statement

Industry
Finance & Insurance
Company Size
1,001-5,000 employees
Headquarters
Unknown
Year Founded
1910
Website
first.bank
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