Job Description

Join us as part of the Firmwide Resiliency Employee Readiness team (part of the Firmwide Resiliency Office) where you’ll make an impact in shaping the end user experience as an integral part of the program team. We partner with and support development and deployment of learning, resources and content for the Central, Line of Business and Corporate Function Resiliency teams who are accountable for the management of resiliency risk within their area of responsibility.

As a Vice President of Employee Readiness within the Firmwide Resiliency Office team, you will partner with the broader Firmwide Business Resiliency team to shape the learning experience. You will be responsible for managing multiple projects at once, including defining project scope, overseeing change management, engaging with stakeholders and senior leadership, and preparing firmwide communications. Your role also involves designing and maintaining training materials in Confluence, coordinating system releases and new launches, responding to training requests, and conducting in-person and virtual training sessions. Experience in resiliency is preferred, and you’ll actively engage with resiliency management roles and stakeholders to connect them with the knowledge, tools and people that demystify our Firmwide Resiliency program to drive real‑life learning solutions. As a Subject Matter Expert (SME), you will stay current on new products and services and actively listen to feedback to become a trusted advisor and shape content for modern and engaging learning experiences. You are an integral part of the program team, providing input to shape the end user experience and helping to influence processes on the user’s behalf.

Job Responsibilities:

• Elevate foundational learning with a strategic, active layer that moves beyond conceptual content to applied, scenario‑based learning aligned to Business and Technology Resiliency standards
• Partner with LOB/CF resiliency owners and learner communities to validate pain points, prioritize fixes, and embed resolved scenarios into role‑based training and change communications.
• Own and maintain program and / or system materials, intranet sites, Confluence, Teams, job aids, and/or courses, aligning them with system, standard, or procedure
• Serve as a subject matter expert / trusted advisor / trainer and assist with translating content to a delivery method that the impacted audience will best receive (e.g., communications, web-based and /or online content, PowerPoint or video, etc.) while considering input from program owners and stakeholders; manage and respond to stakeholder feedback and adjust/make improvements

• Identify, assess, advise, and drive strategic solutions to increase efficiency in solutions and provide the end user community with creative and impactful content

• Provide timely, accurate reporting and be able to create executive overview slides capturing key highlights and clearly articulate data/return on investment
• Communicate with clear objectives to large audiences, building easy to read and navigate communications solutions.
• Assist with design of creative, modern and engaging training solutions/enhance existing content to promote understanding of concepts to the impacted audience(s), suggest training strategies / new ideas and measure success with reporting, assessment results, surveys, etc.
• Effectively manage changes as they are introduced in frameworks, systems and programs. Partner with related teams to drive effective implementation plans and deliver on those plans successfully

Required Qualifications, Capabilities and Skills:

• Bachelor’s Degree or equivalent
• Resiliency / Risk Management / Process Improvement experience / Project Management
• Experienced in writing and managing broad/large audience communications
• Excellent presentation skills (written and verbal)
• Strong problem solving and analytical skills
• Knowledge of interactive tools (Zoom, Confluence)
• Excellent MS Office (Excel, PowerPoint, Word) and SharePoint skills
  
  

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans