Job Description

Under the general supervision of the Store Manager, the Store Supervisor provides basic oversight of the staff and the C-Store operations during a specific shift. Follows cash handling procedures and other duties necessary to ensure a smoothly run shift. Maintains standards of quality, service and facility cleanliness, sanitation, and safety.

• Responsible for monitoring both staff and business operations under the direction of the Store Manager and the Regional Manager.
• Responsible for ensuring excellent customer service standards are being met and that all policies are followed and enforced.
• Monitors sales, resolves discrepancies, and prepares, reconciles and records cash receipts for deposit and prepares sales reports.
• Monitors and coordinates ordering, receipt of and return of merchandise equipment
• Verifies invoices and billing; resolves errors and discrepancies.
• Ability to comply with all State, Tribal and Federal labor laws at all times.
• Provides 24/7 off-hour support as needed.
  

Essential Functions

• Communicates with and assists Store Manager and Regional Manager on a consistent basis
• Oversees and performs computerized cash register sales transactions and cash management.
• Schedules work within the area, ensuring that all floor requirements are covered during operations hours.
• Provides sales coordination and problem resolution for staff; performs direct sales and customer service as required

Duties and Responsibilities

• Ensures all food and drinks are well stocked
• Fills in for other staff members as required during breaks and other absences
• Monitors general housekeeping and cleanliness within the store; ensures that equipment and facilities remain in good repair and that employee and customer safety standards are maintained according to policies and procedures.
• Ensures that all daily and weekly checklists are complete and accurate after every shift.

Education

• The minimum education requirement for this position is a High School Diploma, GED, or suitable equivalent.
• Associate degree preferred.

Requirements

• Three years’ experience in retail customer service, operations, or sales
• 6 months experience in a leadership role.
• Has to successfully pass a background check and drug screen
• Must possess a Class A-B Underground Storage Tank (UST) License or obtain within 30 days.
• Must possess a Food Management ServSafe License or obtain within 6 months.
• Must possess and maintain a valid Wisconsin Driver’s License as a condition of employment.
• Excellent communication skills, both verbal and written.
• Basic mathematical skills.
• Excellent people skills.
• Has to be available to work flexible shifts and extended hours.

Skills and Experience

• Experience in cash register operations, sale methods, and techniques
• Have knowledge in store products
• Ability to communicate effectively in the English language, both verbally and writing
• Possess excellent customer service, leadership, and supervisory skills
• Ability to lead, train and establish a high level of customer service within the department
• Proficient in Microsoft Office or related software
• Merchandising skills is a plus

Working Conditions

While performing the duties of this job, the employee regularly is required to stand, use hands to finger, handle, feel, reach with hands and arms, and talk and hear. The employee is frequently required to walk. The employee is occasionally required to sit and stoop, kneed, crouch or crawl. The employee must frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 50 pounds. Work is generally performed in an interior work environment and kitchen area with exposure to heat, fumes, and steam. Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts will be required. There is frequent interaction with the public.