Job Description

This is a full-time, direct placement role at Reliable Fire & Safety.

The Fire Sprinkler Technician – Fire Protection Specialist is responsible for servicing, repairing, and maintaining Fire Sprinkler Systems, Backflow Devices, and Fire Alarm Systems. This role includes performing inspections, diagnosing issues, and ensuring compliance with all applicable codes and standards.

Scope of Work

Key duties and functions include:

• Assisting with inspections and testing of fire protection systems.
  
• Performing repairs and troubleshooting of Fire Sprinkler Systems.
  
• Operating Fire Alarm Systems sufficiently to place them in test mode and verify signals to the alarm panel.
  
• Maintaining valid Backflow Testing Certification in NC and SC, and performing inspection, testing, repair, and troubleshooting of these devices.
  
• Repairing sprinkler system deficiencies, performing light installation/upfit work, and pipe repair (cutting, threading, grooving of steel pipes, and CPVC applications).
  
• Conducting sprinkler head replacements in both steel and CPVC systems.
  
• Completing required documentation and reports to support service billing.
  
• Using company operating software for assignments, inspection reporting, and scheduling.
  
• Ensuring compliance with Local, State, and Federal codes and regulations.
  

Goals and Expectations

The Fire Protection Specialist is expected to:

• Promote the full range of fire protection services offered by Reliable Fire & Safety.
  
• Support company growth through technical expertise and industry knowledge.
  
• Contribute to a team-oriented culture by collaborating with Sales Staff and Technicians.
  
• Assist in expanding Fire Sprinkler and Fire Alarm services to meet growth objectives.
  

Key Responsibilities

• Complete services in accordance with manufacturer guidelines, codes, standards, and company policies.
  
• Perform inspections and related service functions to ensure system functionality.
  
• Provide proper documentation for company and customer records, as well as authorities having jurisdiction.
  
• Communicate deficiencies, repair needs, and important issues to customers.
  
• Follow up on rescheduled repairs to ensure service completion.
  
• Market additional services to customers.
  
• Provide on-call availability for emergencies and special projects.
  
• Train Technician Trainees as assigned.
  
• Make informed decisions to ensure successful customer service transactions.
  
• Represent the company positively at all times.
  
• Maintain required certifications and licenses through continuing education.
  
• Adhere to company standards and policies, including safety and substance policies.
  
• Work safely, exercising authority to stop unsafe practices when necessary.
  
• Support other departments and perform related duties as needed.
  

Opportunities for Growth

Reliable Fire & Safety provides cross-training across multiple system and device types. This position offers opportunities to:

• Expand technical knowledge in fire protection systems.
  
• Develop new skills through hands-on training.
  
• Complete mandatory Backflow Training and Certification.
  

Provided Resources and Benefits

• Company Vehicle (for business use), fuel, and maintenance.
  
• Cell Phone.
  
• Laptop or Tablet for reporting and documentation.
  
• Required tools and supplies.
  
• Work Boot/Shoe reimbursement up to $150 annually.
  
• Medical Insurance with optional Dental and Vision (no lapse transition).
  
• Company-funded Health Savings Account ( $50 per pay period contribution).
  
• Simple IRA with 3% employer matching
  
• Paid Time Off (PTO): 2 weeks annually, accrued weekly (PTO available remainder of 2025).
  
• Paid Holidays:
  
  • New Year’s Day (1 day)
    
  • Easter (1 day)
    
  • Memorial Day (1 day)
    
  • July 4th (1 day)
    
  • Labor Day (1 day)
    
  • Thanksgiving (2 days)
    
  • Christmas (2 days)
    

Work Schedule

Monday – Friday
7:30 AM – 5:00 PM (minimum requirement)

Requirements

· Minimum 5 years of experience in the Fire protection industry

· Must be tech-savvy, comfortable with mobile diagnostics, digital reporting, and electronic documentation.

· NICET certification required.

· Valid driver’s license and ability to safely operate a service truck.

· Strong working knowledge of codes, regulations, and NFPA standards.

· Excellent communication skills with clients, coworkers, and office staff.

· Ability to multitask and prioritize effectively under pressure—especially during emergencies.

· A commitment to delivering professional, detail-oriented and reliable service.