Job Description

Key Responsibilities

Operations Management

• Oversee daily operations for fire alarm, fire suppression, and fire sprinkler inspection, service, and installation teams.
• Manage scheduling, manpower allocation, and operational efficiency across the assigned territory.
• Ensure projects and service work are completed safely, on time, and within budget.
• Monitor department KPIs including service response times, inspection completion rates, and customer satisfaction.

Team Leadership

• Recruit, train, mentor, and evaluate technicians, inspectors, and support staff.
• Promote a culture of safety, accountability, professionalism, and customer service.
• Conduct regular team meetings, field audits, and performance evaluations.
• Support ongoing employee development, certifications, and safety training.

Business Development

• Develop and maintain relationships with contractors, plant managers, facility managers, safety personnel, AHJs, and existing customers.
• Identify opportunities for growth in inspections, service agreements, system upgrades, retrofits, and new installations.
• Assist sales teams with estimates, proposals, and customer presentations.
• Expand market presence throughout East Texas and North Louisiana.

Compliance & Safety

• Ensure all work complies with NFPA standards, local/state fire codes, OSHA regulations, and company policies.
• Maintain licensing and certification compliance for technicians and operations.
• Conduct jobsite safety audits and enforce safe work practices.

Qualifications

• Minimum 5+ years of experience in the fire protection industry.
• Minimum 3 years of leadership or management experience.
• Strong working knowledge of:
• Fire alarm systems
• Fire sprinkler systems
• Clean agent and special hazard suppression systems
• Inspection, testing, and maintenance procedures
• NFPA codes and standards
• Experience managing service technicians and multi-site operations.
• Experience in industrial environments preferred.
• Strong communication, organizational, and problem-solving skills.
• Proficiency with service management software and Microsoft Office.
• Valid driver’s license with acceptable driving record.
• Must be able to pass a pre-employment drug screening.
• Must successfully pass a criminal background check.
• Must meet company motor vehicle record (MVR) requirements.

Preferred Qualifications

• NICET certification(s)
• State fire alarm or sprinkler licenses in Texas and/or Louisiana
• Project management experience
• Sales or business development background
• Experience working in industrial or manufacturing environments

Compensation & Benefits

• Competitive salary based on experience
• Company vehicle or vehicle allowance
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development and certification assistance
• Relocation assistance available for the right candidate

Work Environment

• Combination of office, field, and customer site visits
• Frequent travel throughout East Texas and North Louisiana required
• Occasional after-hours support for emergency service operations