Job Description

Be part of the future!

We are oneteam,dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, andwe’llgive you the space and opportunities to grow and succeedWe are committed tomakea difference.

What we offer:

• Competitive Starting Pay

• Paid Training

• Global Advancement Opportunities

• Company Vehicle (as applicable)

• Referral Bonuses

• Comprehensive Benefits

• Medical/Dental/Vision insurance

• Health Savings Account (HSA)

• Life Insurance

• 401(k) savings plan with company match

• Short-Term and Long-Term Disability

• Employee Assistance Program

• Wellness Program

• AndMore!

What you will do:

• Receive service calls fromServiceResource Center, including a brief description of equipment/system malfunctions.

• Responsible for contacting customerrepresentativeandascertainequipment/systems problems.

• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.

• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.

• Read and interpret blueprints, diagrams, submittals,specificationssoftware/systems, programs,schematicsand operational product manuals.

• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.

• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.

• Obtain customer signature upon completed service call assignment.

• Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.

• Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service

• Perform other duties as assigned.

How you will do it:

• This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.

• Organize and effectivelyutilizetechnical resources, information, material, and support toassureefficient execution of all assigned tasks.

• Candidatemustpossessexcellent written/verbal communication and outstanding customer service skills.

• Position involves the programming of fire alarm, security, and access control system panels.

• Experience CCTV and IT and IPnetworksa plus.

• Complete andsubmitall required task-related, activity, productivity, and other documentationin a timely manner

• On call and after-hoursworkrequiredon occasion at customerneed

• Provide recommendations and solutions to ensurefacilityis running efficiently to include upselling opportunities.

• Provide quotes to support recommendations and solutions.

What we look for:

Required

• 1 plus years’ experience with fire alarm, access control, security intrusion,soundand communications systems

• Must be able to interpret blueprints,diagramsand specifications.

• A good working knowledge of computers is necessary.

• Ability to follow verbal and written instructions.

• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs. Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.

• Ability to work flexible hours including weekends to meet customer requirements.

• Overnight travel may berequired

• Demonstratea high levelof customer service.

• Maintain truck inventory to ensuretimelyresponse to customer needs.

• Ability to adhere to, implement, andfollow safety guidelines and procedures at all times

• Strong organizational skills, positive attitude, andan abilityto learn quickly.

• Possess a valid driver’s license and driving record that meets company requirements.

• Retain any licensesthat are requiredby National,Stateand Local codes.

Preferred

• Technical training

• State of Ohio Fire Alarm License

HIRING HOURLY RANGE: $19.00 - $22.00 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law If you are an individual with a disability and you require an accommodation during the application process, please visit here