Job Description

Tesco UK • Welwyn Garden City • In office / On Location • Full-Time • Permanent • Working hours 36 • Apply by 21-Sep-2026

About the role

At Tesco, keeping our stores, offices and distribution sites safe for customers and colleagues is one of our highest priorities. As a Fire Service Support Engineer, you'll play a critical role in ensuring our fire safety systems remain compliant, operational and maintained to the highest standards.

Working as part of our Engineering & Maintenance team, you'll provide expert technical support for fire detection, alarm and suppression systems across our estate. You'll work closely with field engineers, contractors and technical specialists to diagnose issues, drive resolution and continuously improve the performance of our fire safety assets.

This is a fantastic opportunity for someone with a strong fire systems background who enjoys solving problems, collaborating with others and making a real impact on safety across one of the UK's largest property portfolios.

What is in it for you

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 10% of base salary.
• Holiday starting at 25 days plus a personal day (plus Bank holidays).
• 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave.
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing.

The above information is a shortened summary, refer to our policies for full details

You will be responsible for

• Providing remote technical support to proactively diagnose and resolve fire-related maintenance issues.
• Acting as the first line of technical support for the Fire Technical Manager and field engineering teams.
• Supporting the delivery of Tesco's national Fire Risk Assessment programme.
• Using available systems and data to identify trends, risks and opportunities to improve maintenance performance.
• Collaborating with colleagues to optimise resource planning and engineer dispatch programmes.
• Building strong relationships across multiple teams and communicating clearly to manage expectations and drive solutions.
• Supporting the development and implementation of incident investigation and governance processes.
• Undertaking site visits when required to provide technical support and expertise.
• Helping to ensure all Tesco sites remain safe, compliant and operational for customers and colleagues.
• Monitoring maintenance performance and ensuring assets are repaired within agreed service levels.
• Placing customer, colleague and community safety at the heart of every decision.
• Maintaining compliance with all relevant legislation, standards and statutory requirements.
• Managing workload effectively whilst balancing operational priorities and business needs.
• Supporting a culture of continuous improvement, safety and service excellence.

You will need

• Experience within a maintenance, engineering or fire systems environment.
• At least 5 years' experience working within a relevant fire protection, engineering or maintenance role.
• Practical experience installing, servicing and maintaining fire detection, alarm and suppression systems.
• Strong knowledge of fire safety standards and regulations, including BS 5839, BS 5306, BS EN 54 and BS 9997.
• FIA (Fire Industry Association) qualification or equivalent training.
• Strong diagnostic, analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Experience working within a customer-focused, fast-paced operational environment.
• The ability to work collaboratively with field teams, contractors and technical specialists.
• Strong organisational skills and attention to detail.
• Full UK Driving Licence.

About us

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here  for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.

When you join us in this role, you'll be employed by Tesco Stores Limited, the Tesco legal entity responsible for your employment.