Job Description

Fire Detection Service Technician 3

Build your best future with the Johnson Controls team 

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support many industries worldwide. You will have the opportunity to develop yourself through meaningful service work and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! 

What we offer 

• Competitive salary

• Paid vacation/holidays/sick time-

• Comprehensive benefits package including 401K, medical, dental, and vision care –  Available day one

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Check us out!:  https://youtu.be/pdZMNrDJviY

What you will do

• Receive service calls fromServiceResource Center, including a brief description of equipment/system malfunctions.

• Responsible for contacting customerrepresentativeandascertainequipment/systems problems.

• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.

• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.

• Read and interpret blueprints, diagrams, submittals,specificationssoftware/systems, programs,schematicsand operational product manuals.

• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.

• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.

• Obtain customer signature upon completed service call assignment.

• Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.

• Provide our customers with the highest level of service to solve building inefficiencies and resolveservice relateditems. As a trusted advisor to ourcustomersyou will provide solutions and outcomes at the time of service

• Perform other duties as assigned.

How you will do it

• This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.

• Organize and effectivelyutilizetechnical resources, information, material, and support toassureefficient execution of all assigned tasks.

• Candidatemustpossessexcellent written/verbal communication and outstanding customer service skills.

• Position involves the programming of fire alarm, security, and access control system panels.

• Experience CCTV and IT and IPnetworksa plus.

• Complete andsubmitall required task-related, activity, productivity, and other documentationin a timely manner

• On call andafter hoursworkrequiredon occasion at customerneed

• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities

• Provide quotes to support recommendations and solutions.

What we look for

Required

• 3plus years’ experience with fire alarm, access control, security intrusion,soundand communications systems

• Must be able to interpret blueprints,diagramsand specifications.

• A good working knowledge of computers is necessary.

• Ability to follow verbal and written instructions. 

• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs. Able to work in unusual and sometimes difficult position such as climbing ladders,scaffoldingand high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings,etc

• Ability to work flexible hours including weekends to meet customer requirements.

• Overnight travel may berequired 

• Demonstratea high levelof customer service. 

• Maintain truck inventory to ensuretimelyresponse to customer needs. 

• Ability to adhere to, implement, andfollow safety guidelines and procedures at all times 

• Strong organizational skills, positive attitude, andan abilityto learn quickly. 

• Possess a valid driver’s license and driving record that meets company requirements. 

• Retain any licensesthat are requiredby National,Stateand Local codes. 

Preferred

• Technical trainingpreferred

• NICET II preferred

HIRING HOURLY RANGE: $26.54 - $35.62 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law If you are an individual with a disability and you require an accommodation during the application process, please visit here