Job Description

About Us:

Since 1987, Eagle Fire Inc. has been a trusted leader in fire protection services, specializing in fire sprinkler systems, fire alarms, special hazards, and life safety solutions for commercial, industrial, government, and mercantile facilities.

Join Our Growing Team:

As we expand throughout VA, NC, SC, GA, AL, TN and TX, we’re committed to enhancing scheduling efficiency and customer response times. Join our team and advance your career in fire protection and life safety.

Why Work With Us?

In addition to standard benefits, new employees enjoy Eagle Fire Perks:

• $2,000 Employee Referral Program
• Apprenticeship opportunities
• Boot Reimbursement (1x a year)
• Employee Assistance Program
• 10 Paid Holidays
• NICET Test Reimbursement
• Tuition Reimbursement
• Uniforms Provided

The Fire Alarm Service Technician tests, repairs, and inspects fire detection systems. He or she must provide exceptional service to both internal and external customers.

The ideal candidate for this position has a high school diploma or GED, a minimum of two years of experience in fire protection systems, and has a minimum of Level II NICET certification (or can obtain Level II certification within the first eighteen months of employment). An equivalent combination of education/training and experience will be considered. He or she must meet the physical requirements specified in the Qualifications section. Effective oral and written skills, good time management and customer service skills, and professional dress, speech, and behavior are all required for this position. This position is based in Charlotte, NC, with travel to client sites required.

RESPONSIBILITIES

• Performs installation, programming, repair, testing, and inspection of fire detection and signaling systems on a scheduled basis
• Completes all services following manufacturer instructions, related codes/standards, and Company policies and procedures
• Schedules inspections with customers as required
• Provides documentation of inspections for Company records, customer records, authorities with jurisdiction, and any other entity required
• Communicates discrepancies, necessary system repairs, and other important issues to the Company and the customer
• Follows up to ensure that suggested repairs to systems are performed
• Markets EFI services to existing and potential customers
• Trains Technician Trainees as assigned
• Commits to work until obligations are met, which may result in overtime
• Uses authority and makes decisions and to ensure successful transactions and satisfy customers
• Handles each transaction in a way that positively spreads our Company's reputation
• Performs administrative duties as necessary, i.e., completing timesheets, time and material reports, and any other reports required
• Completes continuing education necessary to maintain current certifications and/or licenses as required for position
• Adheres to ALL Company Standards and Procedures, including the Controlled Substances and Alcohol Standard
• Works safely using good judgment and by following all Company safety policies and work procedures and uses authority to stop an unsafe act
• Performs other related duties as required

QUALIFICATIONS

• Education, experience, and certification as specified in the job description (or equivalent combination)
• Exhibits characteristics consistent with encouraging Team concept
• Excellent communication skills, verbal and written
• Able to speak, read, and write English fluently
• Has practical knowledge of fire protection codes and standards
• Excellent customer service skills
• Self-starter with the ability to work alone
• Excellent organizational skills
• Valid drivers license and acceptable driving record
• Able to handle multiple projects and identify priorities
• Able to interact well with all levels of individuals, internally and externally
• Positive and professional demeanor with the ability to handle change, resolve conflict, and solve problems as they arise with minimal direction
• Able to lift and move objects weighing up to 100 pounds, work from heights above 10 feet, and work in confined areas
• Able to stand for long periods of time and to lift, crouch, reach, handle, push, and pull
• Able to drive a vehicle
• Able to travel and stay out of town as needed
• Able to operate and efficiently use measuring instruments and gauges and assorted industry related devices
• Able to work in extremely cold and extremely hot temperatures
• Able to work while exposed to loud sounds and noise levels

Build Your Career:
We don’t just fill jobs — we build careers. At Eagle Fire, you’ll gain exposure to complex systems, receive support for certifications and licenses, and have clear opportunities to grow into lead roles, service tech positions, or specialty teams.

In compliance with the Drug-Free Workplace Act of 1988, we maintain a drug-free workplace and operate a Drug-Free Workplace program. Eagle Fire Inc. is an Equal Opportunity Employer.