Job Description

 Job Summary: 
• Servicing of planned maintenance, Reactive & Remedial Calls across the customer base in line with the current British Standards and current legislation. 
• Effectively communicate with the customer the details of their Service / Fault / Remedial visit advising of the outcome and any additional works required. 
• To promote the company values at all times. 
• To act as an ambassador for the company at all times, demonstrating and upholding a professional manner at all times.
Core Responsibilities: 
• To work with and report to your line manager to agree business objectives and to review key performance indicators. 
• Complete all works issued at the most cost effective, efficient and timely manner in line with company policies. 
• To self-manage your on-going van stock to ensure first time fix is maximized on approved job selection. 
• To attend any training sessions that are identified by the company and advise of any training needs you feel are required to carry out your job duties. 
• Complete company documentation thoroughly and in line with company expectations.  
• To undertake reasonable overtime from time to time and as required by the business to ensure that a customer’s premises remains fully operational and complaint. 
• Identify all non-conformances and recommendations as part of the Service visit and report back recommendations to the Service Desk, so the relevant quotations can be raised.  
• Respond to emergency calls within the timescale specified wherever possible. HR098 CCSS Service Engineer Job Description 15.05.2024 
• Have occasional supervisory responsibility for junior or trainee engineers should they accompany you onto site. 
• Provide support for other engineers from time to time.
Overtime Rates 
• Monday – Friday: 17:00 - 00.00 Paid at Time & Half 
• Monday – Friday: 00.00 – 08.30 Paid at Double Time 
• Saturday – Time/Half to mid-day, double time thereafter 
• Sunday – Double time 
• Bank Holidays on call – Double time and a day back in lieu 
• Travel time during overtime is paid at single rate
Benefits  
• Company Healthcare cash back scheme (optional) 
• On-going commitment to training and development 
• Training facilities 
• Friendly & Team orientated culture 
• Monthly engineer breakfast meetings 
• Planned overtime available 
• Continued growth arising to opportunities
Holiday 
22 Days holiday pro rata – January to December plus statutory bank holidays Every year an extra day is added for the first 5 years of employment. Once 10 years’ service is reached an addition 3 days is added. Total number of days 
excluding bank holidays will therefore be 30.