Job Description

• Customer Outreach: Make persistent outbound calls — up to 50 per day — to current fire alarm service clients in the Atlanta area to schedule recurring inspections and testing as they come due, following up consistently until booked.
• Scheduling Coordination: Partner with Fire Alarm Technicians and Field Leadership to prioritize, confirm, and adjust appointments based on system type, AHJ requirements, and technician availability.
• Job Closeout & Materials: Support job closeouts and assist with material/parts ordering and staging for upcoming fire alarm service and installs.
• Service Recommendations: Identify opportunities to recommend additional services (system upgrades, bundling, new offerings) during client calls.
• Data Integrity: Keep client and job records accurate and current in ServiceTrade and QuickBooks; maintain inspection schedules in Excel/Google Sheets.
• Administrative Support: Assist with email correspondence and general scheduling support as needed.

• 1–2 years in customer service, dispatch, or scheduling (fire alarm, fire protection, or life safety industry experience strongly preferred).
• Excellent phone communication and genuine persistence — you don't give up after one call.
• High attention to detail and strong organizational skills.
• Proficiency with ServiceTrade, QuickBooks, Excel, and Google Sheets (or the ability to learn fast).
• Self-motivated, adaptable, and collaborative in a fast-moving team environment.

• Experience scheduling or coordinating fire alarm inspections, testing, or monitoring services.
• Familiarity with AHJ (Authority Having Jurisdiction) requirements and inspection compliance timelines.
• Experience with low-volume, high-persistence outbound calling campaigns.

• Salary: $45,000 – $55,000, based on experience
• PTO, paid holidays
• 401(k) with match
• Medical, dental, vision, life insurance
• Opportunity to grow into broader client support and coordination roles