Position: FnO Functional Support Consultant (Microsoft Dynamics 365 FinOps)
Location Kuala Lumpur, Malaysia (Hybrid)
Salary Negotiable and market related. Based on experience and skills
Eligibility Must be legally allowed to work in Malaysia
About Wild Tech
Wild Tech is a leading provider of innovative business solutions, specialising in SME and enterprise-level ERP systems. We're passionate about helping our clients optimise business performance and achieve strategic goals through the power of technology.
🌐 Learn more: www.wild-tech.com.au
About the Role:
We’re looking for a proactive and customer-focused D365 FnO Functional Support Consultant to join our team in Malaysia. You’ll be responsible for delivering Level 1 and Level 2 support for our customers across cloud ERP platforms, with a strong focus on Microsoft Dynamics 365 Finance & Operations (D365 FinOps) and other integrated business applications. (SCM & Warehousing experience is most advantageous).
This role is ideal for someone with hands-on experience in ERP support and a passion for cloud-based solutions who’s ready to expand their knowledge across Microsoft’s modern workplace ecosystem.
What You’ll Do:
• Provide Level 1 and 2 technical support for Microsoft D365 Finance & Operations
• Troubleshoot and resolve issues across financials, supply chain, sales, and reporting modules
• Support users across Microsoft 365 tools (Teams, Outlook, SharePoint) and Power Platform
• Assist in triage, resolution, and escalation of support tickets within SLAs
• Create and maintain internal knowledge base articles
• Communicate effectively with end users to understand their issues and guide them through solutions
• Collaborate with senior engineers and consultants on complex issues and improvements
What We’re Looking For:
• 1–3 years of experience in IT or application support, ideally with MS Dynamics 365 FinOps and SCM Modules
• Strong familiarity with Microsoft Dynamics 365 Finance & Operations and/or Supply Chain Management (SCM Modules)
• Exposure to Microsoft 365 and Power Platform is highly desirable
• Good communication skills in English, both verbal and written
• Logical problem-solving skills and a willingness to learn
• Experience with helpdesk/ticketing systems (e.g., Freshdesk, Zendesk, ServiceNow)
• Hands-on in support environments – handling user tickets, troubleshooting issues, and performing functional configurations
• Comfortable working with business users to resolve functional problems
Certifications (Preferred but not mandatory):
• Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate
• Microsoft Certified: Azure Fundamentals / Microsoft 365 Fundamentals beneficial
• ITIL Foundation or relevant service management frameworks
Why Join Us?
• Hands-on exposure to real Microsoft D365 FinOps environments and modern tools
• Broaden your skills across Microsoft Cloud technologies and business systems
• Supportive team with clear career development pathways (into consulting, engineering, or leadership)
• Sponsored certifications and training resources
Salary & Benefits:
• Competitive MYR salary (commensurate with experience)
• Annual performance reviews and growth opportunities
• Flexible work options (including hybrid/remote arrangements)
• Paid certification programs and Microsoft exam vouchers
Additional Information
• Occasional regional travel may be required.
• Flexibility to support project milestones outside of standard hours.
• Applicants must have the right to work in Australia – sponsorship is not available.
• No recruitment agencies – direct applicants only.
• Please send your CV to this job board or apply directly to jaclyn@wild-tech.com.au
With real-world experience, a global team, and the trust of local clients, we’re the end-to-end technology partner businesses rely on to turn bold ideas into powerful results.
We transform businesses by deeply understanding their processes, pressures, and potential. We help them break free from legacy systems and deliver best-in-class digital solutions that remove barriers and help them thrive.
From AI and automation to ERP, CRM, and best-in-class managed services we deliver the digital backbone that empower organisations to adopt new technologies, streamline operations, and make data-driven decisions that accelerate growth.
We thrive on working shoulder-to-shoulder with our clients to solve problems, simplify complexity, and lead meaningful digital transformation both now and well into the future.
