Job Description

Night Shift Customer Support Agent – Live & Work in Malta (iGaming)

Some people run on coffee.
Others run on moonlight.

If you’re sharp at night, experienced in customer support, and want an international career in iGaming, this is your lane.

We’re hiring for an established iGaming company in Malta, one of Europe’s main hubs for online gaming, tech, and international careers.

Why Malta?

This isn’t just a job location, it’s a lifestyle shift.

Living in Malta means:

- Mediterranean climate
- Sea views, beaches & after-work swims
- International community
- English-speaking environment
- Easy travel across Europe
- Huge social scene within iGaming & tech

You work nights. You enjoy days most people sit in offices for.

Why this role is perfect for night owls

This is a night shift position after training. Ideal if you:

✔ Focus better in the evening
✔ Like calmer, more independent shifts
✔ Prefer a different rhythm than the 9–5 world
✔ Want daytime freedom in Malta

Training is done during daytime hours — then you move into night operations.

You need previous experience in customer support.

We’re looking for people who already know how to:

• Work with live chat, email and customer cases
• Handle multiple conversations at once
• Stay professional in fast-paced environments
• Understand service, systems and customer responsibility

Experience in iGaming is a big plus.

What you’ll be doing

You’ll be the first point of contact for players via:

• Live chat
• Email

You’ll handle:

• Account questions
• Player verification (KYC) & document processing
• Payments & account-related queries
• Responsible Gaming situations
• Identifying suspicious behaviour
• Investigating issues and providing solutions

You’ll also:

• Escalate complex or sensitive cases
• Spot risks and unusual activity
• Promote relevant services where appropriate
• Deliver first-contact resolution whenever possible

This role combines customer care, security awareness, and problem-solving

Requirements

• Fluent English + Finnish
• Proven experience in customer support (chat/email based)
• Comfortable working night shifts
• Good judgment and attention to detail
• Ability to work independently
• Calm, structured communication style

Why iGaming experience matters

This role gives exposure to:

• Payments & digital platforms
• Compliance & KYC processes
• Responsible Gaming
• Security and fraud awareness

These skills are highly transferable inside the industry — many people grow into Fraud, Compliance, Payments, VIP or Senior roles from here.

Benefits

• Relocation support within the EU
• Night shift allowance
• Health insurance
• Commute allowance
• Access to gym, sauna & recovery facilities
• International, close-knit team
• Real responsibility from the start

This role is for you if:

You already know customer support
You want to work in iGaming
You prefer nights over mornings
You want an international life in Malta

Not everyone thrives at night.
But if you do, this is a strong career move.