Job Description

Our client creates and fully manages premium iGaming brands. They have offices in Malta and Marbella, powered by highly experienced teams with a wealth of industry knowledge. They believe in giving their teams accountability and autonomy, trusting in their expertise and best judgment to continuously learn and provide the best gaming experience to their players.

About the Role
Reporting to the Head of Customer Service, you’ll be a key player in bringing top-notch service to our clients Finnish market.

What You’ll Do

• Deliver excellent customer service via chat and emails in both Finnish and English
• Respond professionally to a range of live chat and email queries from our clients players
• Be responsible for KYC duties and Document Processing
• Listen, probe, and investigate inquiries to determine the underlying needs of the customer
• Communicate in a prompt, thoughtful, warm, and empathetic manner
• Provide first-time resolution where possible
• Remain vigilant of any suspicious activity and escalate accordingly
• Look to cross-sell and promote all opportunities
• Identify RG concerns within live communications and provide the necessary support
• Put the player first at all times!

Requirements

What Our Client is Looking For

• Experience in Customer Service or a similar role in iGaming
• Native Finnish speaker with excellent English skills, both written and spoken
• Willingness to work shifts between 8 am – 1 am, with potential night shifts if needed
• Location: Malta

Benefits

What Will You Find With Our Client

• A close team of 50 in Malta and Marbella
• Opportunities to learn and do more than your usual customer service job
• Amazing office space in Malta
• Commute allowance of 100 EUR added to salary monthly to cover the cost of commuting to the office