Job Description
Mercier Consultancy is excited to announce an opening for a Finnish Speaking Customer Support Representative in our Home Appliances Department, based in Greece! In this unique role, you will be the primary point of contact for Finnish-speaking customers, assisting them with their inquiries related to home appliances. Your ability to communicate effectively in Finnish will help ensure that our customers receive the highest level of support.
This is an excellent opportunity for individuals who are passionate about customer service and enjoy working in a multicultural environment. If you are eager to help others and have a keen interest in home appliances, we would love to have you on our team!
Responsibilities
- Assist Finnish-speaking customers via phone, email, and chat with questions about home appliances
- Provide detailed information regarding products, troubleshooting advice, and usage instructions
- Accurately document all customer interactions and resolutions in our support system
- Collaborate with internal teams to resolve customer issues effectively
- Engage with customers to gather feedback and improve service quality
- Stay updated on product knowledge and trends in the home appliance industry
- Participate in training sessions to enhance customer service skills
Requirements
- Fluency in Finnish and English, both written and verbal
- Previous experience in customer support, preferably in the home appliances or retail sector
- Excellent communication and interpersonal skills
- Strong problem-solving capabilities and attention to detail
- A customer-centric attitude and a passion for helping others
- Ability to work in a dynamic, multicultural environment
- Familiarity with customer support software and CRM systems is a plus
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
