Job Description
Mercier Consultancy is thrilled to announce an opening for a Finnish Speaking Customer Support Representative in our Gaming & Esports Department based in Greece! As the first point of contact for our Finnish-speaking clients, you will provide top-notch support and assistance as they engage with our gaming platforms and esports services.
This role is perfect for individuals who are passionate about gaming and esports, and who have a knack for exceptional customer service. If you are excited about helping gamers and esports enthusiasts, we want to hear from you!
Responsibilities
- Assist customers in Finnish via phone, email, and live chat regarding inquiries about gaming products and esports events
- Provide detailed information about games, account issues, and payment processing
- Document customer interactions and resolutions accurately in our customer relationship management system
- Collaborate with internal teams to troubleshoot technical issues and ensure customer satisfaction
- Stay current with the latest gaming trends and updates in the esports industry
- Gather customer feedback to enhance support services and product offerings
- Participate in training sessions to ensure familiarity with our gaming platforms and tools
Requirements
- Fluency in Finnish and English, both written and verbal
- Experience in customer support, preferably in the gaming or entertainment sectors
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- A passion for gaming and a deep understanding of the esports community
- Ability to handle multiple inquiries effectively in a fast-paced environment
- Familiarity with gaming platforms and customer support software is a plus
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
